The Greens at Lincolnton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (52%)
- High RN turnover (62%)
Below average in NC · Below recommended RN staffing · Above average staffing · Below chain average · $46,908 in fines
What this means for your family
While the facility has a dedicated concierge team and effective rehab staff, the recent reports of medication errors and severe staffing shortages are concerning. If you choose this facility, we strongly advise frequent, unannounced visits and active monitoring of your loved one's medication and care plan.
Google Reviews
Google Reviews
54 reviews on Google“The Greens at Lincolnton receives highly polarized feedback, with families either praising the compassionate care and helpful concierge staff or reporting severe neglect and staffing shortages. While some visitors highlight a clean environment and dedicated nursing teams, multiple reviewers describe long wait times for call lights, medication errors, and poor communication from administration. Prospective families should be aware of the significant inconsistency in care quality reported across different shifts and departments.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and welcoming concierge staff
- Effective rehabilitation therapy team
- Friendly and compassionate individual nursing staff
- Clean and well-maintained facility environment
Concerns
- Significant staffing shortages leading to long response times (mentioned by 7 reviewers)
- Medication management errors and lack of oversight (mentioned by 3 reviewers)
- Poor communication from administration and nursing staff (mentioned by 5 reviewers)
- Inconsistent hygiene and odor issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily communication and care coordination?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they use their call lights?
- 3What is your current process for double-checking medication administration to ensure accuracy and safety for residents?
- 4I see your rehabilitation team is highly regarded; how do they collaborate with the nursing staff to ensure a resident's progress is maintained during their daily routine?
- 5How do you manage the cleaning schedule to ensure the facility maintains a fresh and comfortable environment for all residents throughout the day?
- 6What steps are taken to ensure that families are kept in the loop regarding changes in a loved one's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“The lack of adequate staffing results in unacceptably long wait times for assistance from both nurses and CNAs.”
“They gave my father in law nicotine patches instead of nitroglycerine patches for his heart 3 times. I can understand a mistake once but come on.”
“The concierge Sara and Meka were very helpful in helping mom adjust to her new environment. They were always checking on her, making her smile and trying hard to get her to interact with other residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints triggering inspections at this facility, with recurring issues in medication management, pain management, and resident safety supervision. Most deficiencies appear to be corrected, though some recent issues from 2024 regarding infection control and resident assessments lack correction plans. The facility also has ongoing building safety concerns across multiple surveys.
Feb 12, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 7, 2024Routine10
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Sep 19, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
May 16, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 14, 2024Complaint5
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Federal Penalties
Fine
Sep 19, 2024
$6,271
Fine
Sep 19, 2024
$6,271
Fine
Jan 18, 2024
$9,318
Fine
Jan 18, 2024
$10,527
Ownership & Operations
Who Operates This Facility
The Greens at Lincolnton
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 22 of 32
Ownership & Management
Owners
Bync Holdings LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit greenslincolnton.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Lincolnton Rehabilitation Center
1.1 miNursing Home · Lincolnton, NC
Cardinal Healthcare and Rehabilitation
2.1 miNursing Home · Lincolnton, NC
Terrabella Lincolnton
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Heath House
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Boger City Rest Home
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St Mark's Road Care Home
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