Terrabella Lincolnton
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
TerraBella is an excellent choice for families seeking a clean, vibrant, and emotionally supportive environment for their loved ones. While the staff is overwhelmingly praised for their kindness, you should specifically inquire about the availability of RNs and CNAs on all shifts to ensure your family's specific medical needs are met.
Google Reviews
Google Reviews
33 reviews on Google“Families considering TerraBella Lincolnton will find a community widely praised for its warm, compassionate staff and a beautiful, clean environment that feels like home. While most reviews highlight exceptional care and a joyful atmosphere in memory care, one reviewer raised serious concerns regarding medical staffing levels and management quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Clean and well-maintained facility
- Engaging activities and joyful atmosphere
- Smooth transition and move-in process
Concerns
- Lack of professional medical staff (RN/CNA) and reliance on EMS
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families online; how do you ensure that same level of communication continues once a resident has moved in?
- 2We have heard such lovely things about the joyful atmosphere here; could you tell us more about the types of engaging activities planned for the residents each week?
- 3The facility looks incredibly clean and well-maintained; what is your routine for ensuring the common areas stay so inviting for the residents?
- 4Since we are looking for a smooth transition, what kind of support do you provide to help a new resident settle into the community during their first few weeks?
- 5In the event of a medical situation during the night, what is the specific protocol for accessing professional nursing care or coordinating with emergency services?
- 6How do the caregivers here personalize their daily interactions to ensure each resident feels the attentive care that your community is known for?
Personalized based on this facility's data
Key Review Excerpts
“Went to visit my grandmother in the memory care unit. When I walked in, I seen nothing but smiling faces. A staff member by the name of “Tee” was there. She was singing and dancing. Other residents including my grandmother, were holding microphones and dancing. It was amazing to see.”
“Our move to their facility had to happen last minute and from another state. Everyone there was incredibly helpful throughout the whole process and since my loved one’s arrival. Her transition to her new home was seamless and she loves her new home.”
“We moved my MIL in after a broken hip this past summer and she has been doing well. Karen has been most helpful facilitating the move and answering any questions or concerns that we have.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 20, 2025Complaint
The facility failed to ensure that one of five sampled residents had a completed annual medical examination (FL2). Specifically, Resident #2's last medical exam was dated 02/21/24, which exceeded the required annual frequency.
Mar 20, 2025Complaint
The facility failed to ensure an annual medical examination was completed for one of five sampled residents. Specifically, Resident #2 did not have an updated FL2 form, as the last one on file was dated February 21, 2024.
The facility failed to ensure that a resident assessment was completed within the required timeframe. Specifically, the assessment for Resident #3 was not completed within 30 days of admission.
Dec 4, 2024Follow-up
The facility failed to have a qualified Activity Director. Observations showed a lack of activity calendars on assisted living units, and interviews revealed that the facility lacked an AD, relying instead on an activities assistant and personal care aides to provide occasional games.
Dec 4, 2024Follow-up
The facility failed to employ a qualified Activity Director, instead utilizing a part-time activities assistant. Additionally, the facility failed to provide current activity calendars in the assisted living units and failed to maintain a consistent activity program, as evidenced by residents reporting a lack of scheduled crafts, games, or outings.
Feb 17, 2022Follow-up
The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner for 4 out of 5 sampled residents. Specifically, medications for conditions such as dementia, vitamin D deficiency, stroke prevention, depression, anxiety, pain, high blood pressure, and high cholesterol were not administered according to physician orders.
Feb 17, 2022Follow-up
The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner for 4 out of 5 sampled residents. Specifically, medications for conditions such as dementia, vitamin D deficiency, anxiety, and pain were not administered according to orders.
Nov 5, 2021ComplaintCleanReport
No deficiencies found during this inspection.
Nov 5, 2021Complaint
The facility failed to ensure that three sampled staff members had a North Carolina Health Care Personnel Registry (HCPR) check completed upon hire. Personnel records for these medication aides lacked documentation of the required HCPR checks at their respective hire dates.
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References & Resources
Google Maps
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Google Reviews
33 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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