Hattie Ide Chaffee Home
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
The facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for post-acute rehabilitation. However, families should be aware of inconsistent feedback regarding dining quality and should proactively monitor the medical care provided to their loved ones.
Google Reviews
Google Reviews
30 reviews on Google“Hattie Ide Chaffee Home is frequently praised for its effective physical and occupational therapy departments, which have successfully helped multiple residents recover and regain mobility. While many families appreciate the clean environment and kind staff, there are recurring concerns regarding food quality and isolated reports of unprofessional conduct or lapses in medical attention.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Kind and attentive nursing and CNA staff
- Welcoming atmosphere for families
Concerns
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily routine?
- 2I noticed the facility has a 5-star staffing rating; how does this high level of staffing impact the personalized attention residents receive throughout the day?
- 3We are interested in the dining experience; could you tell us about the current menu planning process and how you accommodate resident feedback regarding food quality?
- 4With the recent health inspection results in mind, what specific steps is the leadership team taking to address those areas and ensure consistent quality of care?
- 5What does a typical social calendar look like here, and how do you encourage residents to participate in activities to keep them engaged?
- 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?
Personalized based on this facility's data
Key Review Excerpts
“The PT, OT (Denise)and staff has been wonderful. They all together got him on his feet.”
“Nursing, PT, OT and CNAs were all great! Short term rehab staff helped my dad get back on his feet! Great experience during a stressful time.”
“Wonderful care...great nurses and their assistances...my only complaint is the quality of food...not great...could definitely be improved!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hattie Ide Chaffee Home shows recurring deficiencies across multiple care areas, with families filing three complaints that triggered investigations. The most frequent issues involve care planning and quality standards, infection control, and dietary services. While all deficiencies have reported correction dates, the persistence of similar problems across multiple surveys from 2023-2025 suggests ongoing challenges with maintaining consistent care standards.
Jun 20, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Sep 9, 2024Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jun 26, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 17, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jan 10, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 19, 2023Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 17, 2024
$40,295
Payment Denial
Jun 17, 2024
6-day denial
Ownership & Operations
Who Operates This Facility
Hattie Ide Chaffee Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit hattieidechaffee.com
Medicare data downloads
Original nursing home datasets
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