Evergreen House Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 309 Google reviews
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What this means for your family
Evergreen House is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for your loved one. However, we recommend that you visit during off-hours to observe staffing levels and ask the administration about their process for handling meal service and communication concerns, as these were the most frequent points of feedback.
Google Reviews
Google Reviews
309 reviews on Google“Evergreen House Health Center is widely praised for its dedicated, friendly, and professional nursing and rehabilitation staff who frequently go above and beyond for residents. While the facility is consistently described as clean and well-maintained, some families have raised concerns regarding staffing levels, occasional issues with meal temperature, and isolated incidents involving communication or administrative friction. Overall, it is viewed as a supportive environment for both short-term rehabilitation and long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming and family-oriented atmosphere
Concerns
- Understaffing leading to slow response times or overworked staff (mentioned by 3 reviewers)
- Issues with meal temperature or delays in food service (mentioned by 2 reviewers)
- Unpleasant odors in certain areas of the facility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily well-being?
- 2With a 4-star staffing rating, how do you ensure that your team remains available and responsive during peak hours when residents might need assistance most?
- 3I see that you offer robust physical and occupational therapy programs; could you walk me through how these are integrated into a resident's daily routine?
- 4Regarding the dining experience, what steps are you taking to ensure that meals are served at the right temperature and delivered in a timely manner?
- 5Given the recent focus on facility maintenance, what is your current protocol for ensuring the building remains fresh and clean throughout the day?
- 6With 6 recent state violations on record, what specific improvements or new training protocols have you implemented to address those areas and ensure high-quality care moving forward?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been to many LTC facilities and the staff at Evergreen House Health Center are top notch. From the receptionist that greets you knowing off the top of her head what room patients are in, to the aides feeding patients like their a family member, housekeeping talking in the halls to patients in Portuguese, and nurses that make this hospice nurse feel welcomed.”
“The nurses are always great and caring towards my mother who has Lewy Body Dementia/Alzheimer’s, and Parkinson’s Disease. I also want to say that nurse Olivia, Eddy, Heather are very special people at the Evergreen Home and Nursing.”
“My Mom and I are very pleased with the care she gets at Evergreen. She is well taken care of, the staff are pleasant, courteous and helpful. She is happy, which makes me happy as well”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Half of Evergreen House's deficiencies resulted from family complaints, indicating ongoing resident safety and care concerns. The facility has repeatedly struggled with nutrition and food safety, care planning, and resident protection from abuse and neglect, with these issues persisting across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas suggests systemic challenges that families should carefully consider.
Nov 26, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Jul 3, 2025Routine1
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Jul 3, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Apr 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 24, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Sep 18, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Federal Penalties
Fine
Jun 5, 2023
$126,780
Ownership & Operations
Who Operates This Facility
Evergreen House Health Center
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 102 of 194
Ownership & Management
Owners
Preston, Forrest
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
309 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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