A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 316 Google reviews

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Evergreen House Health Center has a middle-range Medicare overall rating. Strengths include warm, attentive, and professional nursing staff. Some reviewers note concerns about understaffing leading to slow response times or overworked staff (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Evergreen House Health Center is widely praised for its dedicated, friendly, and professional nursing and rehabilitation staff who frequently go above and beyond for residents. While the facility is consistently described as clean and well-maintained, some families have raised concerns regarding staffing levels, occasional issues with meal temperature, and isolated incidents involving communication or administrative friction. Overall, it is viewed as a supportive environment for both short-term rehabilitation and long-term care.
Quality Themes
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Distribution · 218 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“I’ve been to many LTC facilities and the staff at Evergreen House Health Center are top notch. From the receptionist that greets you knowing off the top of her head what room patients are in, to the aides feeding patients like their a family member, housekeeping talking in the halls to patients in Portuguese, and nurses that make this hospice nurse feel welcomed.”
“The nurses are always great and caring towards my mother who has Lewy Body Dementia/Alzheimer’s, and Parkinson’s Disease. I also want to say that nurse Olivia, Eddy, Heather are very special people at the Evergreen Home and Nursing.”
“My Mom and I are very pleased with the care she gets at Evergreen. She is well taken care of, the staff are pleasant, courteous and helpful. She is happy, which makes me happy as well”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Half of Evergreen House's deficiencies resulted from family complaints, indicating ongoing resident safety and care concerns. The facility has repeatedly struggled with nutrition and food safety, care planning, and resident protection from abuse and neglect, with these issues persisting across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas suggests systemic challenges that families should carefully consider.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Evergreen House Health Center
for profit
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 102 of 194
Owners
Preston, Forrest
Owner
Key personnel
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