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Nursing HomeMedicaid Investigative

Signature Healthcare of Terre Haute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3500 Maple Ave, Terre Haute, IN 47804176 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 102 Google reviews

5
4
3
2
1
Signature Healthcare of Terre Haute Nursing Home in Terre Haute, IN — Street View
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What this means for your family

While the facility has a well-regarded rehabilitation therapy team, the recent surge in reports of neglect, hygiene issues, and delayed medication is deeply concerning. If you are considering this facility, we strongly advise you to conduct unannounced visits and ask specifically about their current staffing ratios and how they handle patient hygiene and pain management protocols.

Google Reviews

Google Reviews

102 reviews on Google
Signature Healthcare of Terre Haute receives highly polarized feedback, with some families praising the therapy department and friendly staff, while others report severe neglect and mismanagement. Multiple reviewers have raised alarming concerns regarding basic hygiene, delayed pain medication, and poor communication from leadership. Potential families should be aware of a significant divide between those who report a positive rehab experience and those who describe a facility struggling with understaffing and inadequate patient care.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean5.0Activities7.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy team
  • Clean and well-maintained physical facility
  • Some staff members noted as compassionate and attentive

Concerns

  • Chronic understaffing leading to neglect and delayed response times (mentioned by 9 reviewers)
  • Poor hygiene standards including failure to bathe residents or change soiled linens (mentioned by 4 reviewers)
  • Significant delays in medication administration and pain management (mentioned by 3 reviewers)
  • Disconnected or unresponsive facility leadership (mentioned by 3 reviewers)
  • Inadequate communication with family members regarding patient status (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'19(14)'21(20)'23(3)'25(21)'26(19)

Distribution · 105 analyzed

5
72
4
3
3
1
2
6
1
23
12 reviews posted between Jun 30, 2021Jul 2, 2021 · 12 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily status?
  • 2With the therapy team being such a standout feature here, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
  • 3What specific protocols are in place to ensure that residents receive consistent assistance with personal hygiene and timely linen changes throughout the day and night?
  • 4Given the size of the facility, what is your process for ensuring that medication administration remains consistent and that pain management needs are addressed promptly?
  • 5How do you currently manage staffing levels to ensure that residents receive timely responses when they use their call lights or need immediate assistance?
  • 6How does your leadership team stay visible and accessible to families who have questions or concerns about their loved one's care plan?

Personalized based on this facility's data


Key Review Excerpts

My father, who is completely immobile, somehow fell out of his bed while under their care. He wasn’t receiving his oxygen therapy as prescribed, and the overall neglect was horrifying.

Daughter of resident · 2025☆☆☆☆

The nurses take over an hour to give her pain meds she gets every 4 hrs she’s crying in pain by the time she gets them.

Sister of resident · 2024☆☆☆☆

The therapists have been consistent and persistent, pushing me to do the routine exercises I would not do on my own. I have even received improvement in function & less pain in pre-existing conditions.

Rehab patient · 2019★★★★★
Source: 102 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.98hrs
OK
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility70.7%
Worse than Avg
Here
70.7%
US
12.1%
IN
24.8%
Vigo
22.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility69.9%
Worse than Avg
Here
69.9%
US
93.4%
IN
93.6%
Vigo
95.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
15.5%
IN
13.6%
Vigo
12.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility83.7%
Worse than Avg
Here
83.7%
US
95.5%
IN
95.4%
Vigo
98.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
19.4%
IN
23.8%
Vigo
20.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.8%
Mixed vs Avgs
Here
19.8%
US
19.5%
IN
23.5%
Vigo
20.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.7%
Worse than Avg
Here
78.7%
US
79.8%
IN
79.0%
Vigo
84.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.7%
Worse than Avg
Here
5.7%
US
1.6%
IN
1.3%
Vigo
1.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.6%
Worse than Avg
Here
80.6%
US
81.8%
IN
81.5%
Vigo
80.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
28 complaint-triggered
$66,207 in fines

This facility shows a concerning pattern with multiple complaints from families triggering investigations into serious issues including resident protection from abuse and neglect. The most recurring problems involve medication management, care planning and treatment delivery, and safety hazard prevention. While the facility corrects deficiencies when cited, the high volume of complaint-triggered violations (28 out of 68 total deficiencies) suggests ongoing quality concerns that families should carefully consider when making placement decisions.

Mar 6, 2026Routine
2
0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Mar 6, 2026Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Dec 10, 2025Complaint
2
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 5, 2025Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Sep 23, 2025Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552Potential for harm · PatternResolved (past non-compliance)

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0605Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 6, 2025Complaint
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Sep 27, 2024

$21,083

Fine

Dec 19, 2023

$45,124

Ownership & Operations

Who Operates This Facility

Owner / Operator

Signature Healthcare of Terre Haute

Organization Type

government

Chain Affiliation

Chain Name

Signature Healthcare

Chain Size

68 facilities nationwide

Ownership & Management

Owners

Jackson County Schneck Memorial Hospital

Owner · Organization

100%

Jjla LLC

Owner · Organization

Sabra Health Care Reit INC

Owner (parent company) · Organization

Key personnel

Bevers, SusanOfficer / DirectorGilliland, TerrenceOfficer / DirectorHarpe, BrandonOfficer / DirectorKleber, CourtneyOfficer / DirectorMarkel, AndrewOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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