Providence Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (7 vs median 6)
Below average in IN · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
Providence Health Care Center has a strong reputation for successful rehabilitation and attentive therapy, making it a frequent choice for post-surgical recovery. However, because there are reports of inconsistent nursing responsiveness and hygiene lapses, we recommend that families conduct frequent, unannounced visits to monitor the quality of daily care.
Google Reviews
Google Reviews
21 reviews on Google“Providence Health Care Center receives high praise for its rehabilitation services, with many families highlighting the effectiveness of physical therapy and the dedication of the nursing staff in helping patients recover. However, there are serious, albeit less frequent, reports of neglect regarding basic hygiene and slow response times for assistance, suggesting that the quality of care may vary significantly depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Clean and welcoming facility environment
- Attentive and compassionate nursing staff
- Strong focus on patient recovery and strength building
Concerns
- Neglect of basic hygiene (e.g., not brushing teeth) (mentioned by 2 reviewers)
- Slow response times for call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong focus on physical therapy and recovery, how do you integrate those sessions into a resident's daily schedule?
- 2With the current staffing levels being a point of pride, what is your protocol for ensuring timely responses when a resident uses their call button?
- 3Could you walk me through your process for medication management and how you ensure accuracy for residents with complex needs?
- 4I noticed that maintaining personal hygiene is a top priority for families; what is your routine for assisting residents with daily grooming and oral care?
- 5How does your team handle medical emergencies or sudden changes in health status, especially during overnight hours?
- 6I appreciate that you engage with feedback online; how do you use input from families to improve the quality of care and daily life here?
Personalized based on this facility's data
Key Review Excerpts
“My 100 year-old grandma recovered from a recent hip fracture at Providence Rehab from February-April this year. It is thanks to the excellent care and therapy that Nan received at Providence that she is up and walking again.”
“When she pushed her button to go to the restroom sometimes it was an hour...maybe more, before somebody got there to take her and she was already soaking wet. Bandages were not changed and medicine was incorrectly given.”
“My father had such skillful and kind care he made progress in health and strength in record time every visit. All of us were treated with courtesy, understanding and an immense amount of patience.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with patient care quality and medication management, with families filing complaint reports that led to federal citations. The most persistent problems involve wound care (pressure ulcers appearing in multiple surveys), medication safety, and basic care delivery according to doctor's orders. While all past deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing quality challenges that families should discuss during visits.
Jan 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 16, 2025Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 18, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 21, 2023Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 1, 2023Routine17
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Meet other general requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Payment Denial
May 16, 2025
43-day denial
Ownership & Operations
Who Operates This Facility
Providence Health Care Center
nonprofit
Ownership & Management
Owners
Putnam County Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit phcwoods.com
Medicare data downloads
Original nursing home datasets
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