Harmony at Reynolds Mountain
Families consistently rate this highly — reviewers highlight clean and well-maintained facilities. Schedule a visit to confirm the fit.
based on 102 Google reviews
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What this means for your family
This facility offers a very clean and pleasant environment with several standout staff members. However, families should prioritize verifying communication protocols and staffing levels, particularly for memory care, as multiple reviewers have experienced difficulty reaching staff and inconsistent care.
Google Reviews
Google Reviews
102 reviews analyzed“Families may find a clean and well-maintained environment with caring staff members, but significant concerns exist regarding communication and staffing consistency. While some residents enjoy great food and active engagement, others have reported issues with unresponsiveness from the memory care unit and inadequate assistance with daily needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facilities
- Caring and respectful staff members
- Engaging resident activities
- Professional and polite personnel
Concerns
- Poor communication and unresponsiveness from administration/memory care (mentioned by 2 reviewers)
- Inadequate staffing levels and lack of assistance with care (mentioned by 2 reviewers)
- Poor quality and lack of healthy options in dining (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; how does the team ensure this level of care is consistent across all resident rooms?
- 2We've heard great things about your staff's respectful nature, but how do you ensure there is always enough staff available to assist residents with their daily personal care needs?
- 3Could you tell us more about the dining program, specifically how you incorporate healthy and nutritious meal options into the weekly menu?
- 4How does the administration keep families updated on a resident's well-being, and what is the best way for us to reach someone if we have a quick question?
- 5What kind of engaging daily activities or social outings do you have planned for residents to help them stay active and connected?
- 6In the event of a medical emergency during the night, what are the specific protocols for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“My mother is a resident of Harmony’s Assisted Living community. She is cared for by professional, caring staff in a meticulously clean, well-maintained environment.”
“The staff is wonderful to speak with, very polite, and personable. The food here is horrible and not supportive of a healthy diet for residents.”
“The facilities are nice - do not be fooled. We moved my mom there earlier this year into assisted living. She got very little assistance - just checking on her every once in a while and they would find her on the floor.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jul 24, 2025Follow-up
The facility failed to ensure that a resident who was self-administering medications had a physician's order to do so. Specifically, one resident was found keeping multiple medications, including insulin, in an unlocked storage box without documented authorization from a provider.
Jul 24, 2025Follow-up
The facility failed to ensure that Resident #6 had the required physician's orders to self-administer several medications, including insulin, calcium carbonate, and albuterol sulfate. Additionally, the resident was found keeping these medications in an unlocked storage box in her room without proper documentation or facility oversight.
Jan 15, 2025Complaint
The facility failed to ensure medications were administered as ordered for one resident. Specifically, Vitamin B-12 was not administered on multiple dates between December 2024 and January 2025 because the medication was not available in the medication cart and no refill was requested from the pharmacy.
Jan 15, 2025Complaint
The facility failed to ensure medications were administered as ordered for one resident. Specifically, Vitamin B-12 was not administered on multiple dates in December 2024 and January 2025 because the supplement was documented as 'not in the medication cart'.
Nov 8, 2024Complaint
The facility failed to ensure that the Resident Register was properly completed and signed. Specifically, record reviews and interviews revealed that the Resident Register was not signed and dated by both the Administrator and the resident.
Aug 20, 2024Complaint
The facility failed to maintain required staffing levels to meet resident needs. Specifically, the home did not ensure the required minimum hours of aide duty were met for the first and second shifts based on the facility's census and capacity.
Aug 20, 2024Complaint
The facility failed to ensure minimum staff were present to meet the needs of residents. Specifically, the facility did not meet required aide duty hours for 3 out of 42 shifts sampled between 07/04/24 and 07/17/24.
Apr 4, 2024Complaint
The facility failed to ensure that medication aides completed required state-approved clinical skills validation and medication training. Specifically, three sampled medication aides lacked required clinical skills validation, and one aide lacked the required 5-hour, 10-hour, or 15-hour medication training.
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References & Resources
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Google Reviews
102 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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