Wellbrooke of Westfield
Strong Medicare quality ratings; families often praise modern, clean, and resort-like facility. Still worth an in-person visit.
based on 70 Google reviews

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What this means for your family
Wellbrooke of Westfield is highly regarded for its physical therapy and resort-like environment, making it an excellent choice for rehabilitation. However, families should be vigilant regarding administrative and billing processes; ensure you get all financial agreements in writing and maintain direct contact with the Executive Director if communication issues arise.
Google Reviews
Google Reviews
70 reviews on Google“Wellbrooke of Westfield is widely praised for its resort-like, clean, and modern facility, with many residents and families highlighting the exceptional therapy department and friendly, attentive staff. However, some families have reported significant concerns regarding administrative responsiveness, billing transparency, and occasional lapses in nursing care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and resort-like facility
- Highly effective physical and occupational therapy
- Engaging and frequent resident activities
- Warm, compassionate nursing and support staff
Concerns
- Slow response times to call lights and nursing assistance (mentioned by 2 reviewers)
- Administrative and billing transparency issues (mentioned by 2 reviewers)
- Inconsistent communication from social work/management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how clean and modern the facility looks; how do you ensure the resident rooms and common areas stay this well-maintained daily?
- 2We've heard great things about your physical and occupational therapy programs; could you tell us more about how a resident transitions into those services?
- 3How does the nursing team manage medication administration to ensure everything is accurate and timely for each resident?
- 4What is the process for communicating important updates or changes in care from the social work or management team to the family?
- 5In the event of a medical emergency or a sudden change in health, what are the immediate steps the nursing staff takes?
- 6How do you ensure that call lights are responded to promptly, especially during the night shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is incredibly helpful; Jeff, Maisy, Marissa, Michael, and Madison all go above and beyond for me.”
“I never been in a nursing home and the halls have not smelled like a bathroom. The dining room is like you are at a restaurant they serve you and wait on you three meals a day.”
“While I’ve had some concerns at times, I’ve found that management is receptive to feedback and works to address any issues promptly, which is reassuring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies around resident money protection, medication management, and privacy concerns. The facility shows recurring issues with medication management, fire safety systems, and resident care that appear across multiple surveys from 2023-2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should investigate thoroughly during visits.
Mar 17, 2026Routine2
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Apr 28, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 4, 2024Routine17
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 4, 2024Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 9, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Wellbrooke of Westfield
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 56 of 120
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit wellbrookeofwestfield.com
Medicare data downloads
Original nursing home datasets
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