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Nursing HomeMedicaid Top Rated

Wellbrooke of Westfield

Strong Medicare quality ratings; families often praise modern, clean, and resort-like facility. Still worth an in-person visit.

937 E 186th Street, Westfield, IN 4607470 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 70 Google reviews

5
4
3
2
1
Wellbrooke of Westfield Nursing Home in Westfield, IN — Street View
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What this means for your family

Wellbrooke of Westfield is highly regarded for its physical therapy and resort-like environment, making it an excellent choice for rehabilitation. However, families should be vigilant regarding administrative and billing processes; ensure you get all financial agreements in writing and maintain direct contact with the Executive Director if communication issues arise.

Google Reviews

Google Reviews

70 reviews on Google
Wellbrooke of Westfield is widely praised for its resort-like, clean, and modern facility, with many residents and families highlighting the exceptional therapy department and friendly, attentive staff. However, some families have reported significant concerns regarding administrative responsiveness, billing transparency, and occasional lapses in nursing care during off-hours.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities9.0Meds4.0Memory8.0Comms5.0Value4.0

Strengths

  • Modern, clean, and resort-like facility
  • Highly effective physical and occupational therapy
  • Engaging and frequent resident activities
  • Warm, compassionate nursing and support staff

Concerns

  • Slow response times to call lights and nursing assistance (mentioned by 2 reviewers)
  • Administrative and billing transparency issues (mentioned by 2 reviewers)
  • Inconsistent communication from social work/management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(2)5.01.0'19(1)4.54.3'23(6)4.64.8'25(32)4.3'26(6)

Distribution · 72 analyzed

5
64
4
2
3
0
2
1
1
5

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how clean and modern the facility looks; how do you ensure the resident rooms and common areas stay this well-maintained daily?
  • 2We've heard great things about your physical and occupational therapy programs; could you tell us more about how a resident transitions into those services?
  • 3How does the nursing team manage medication administration to ensure everything is accurate and timely for each resident?
  • 4What is the process for communicating important updates or changes in care from the social work or management team to the family?
  • 5In the event of a medical emergency or a sudden change in health, what are the immediate steps the nursing staff takes?
  • 6How do you ensure that call lights are responded to promptly, especially during the night shifts?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is incredibly helpful; Jeff, Maisy, Marissa, Michael, and Madison all go above and beyond for me.

Rehab patient · 2024★★★★★

I never been in a nursing home and the halls have not smelled like a bathroom. The dining room is like you are at a restaurant they serve you and wait on you three meals a day.

Rehab patient · 2023★★★★★

While I’ve had some concerns at times, I’ve found that management is receptive to feedback and works to address any issues promptly, which is reassuring.

Memory care family member · 2025★★★★★
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
98%
Registered nurses for medical care
Total Nursing
4.29hrs
OK
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
IN
24.8%
Hamilton
38.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.5%
IN
23.5%
Hamilton
22.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Mixed vs Avgs
Here
5.9%
US
14.4%
IN
11.4%
Hamilton
4.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.4%
IN
13.6%
Hamilton
10.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility88.3%
Worse than Avg
Here
88.3%
US
93.4%
IN
93.6%
Hamilton
89.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
95.5%
IN
95.4%
Hamilton
93.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.4%
Mixed vs Avgs
Here
76.4%
US
79.7%
IN
79.0%
Hamilton
60.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.4%
Mixed vs Avgs
Here
68.4%
US
81.8%
IN
81.5%
Hamilton
67.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
4 complaint-triggered

Families have filed complaints resulting in deficiencies around resident money protection, medication management, and privacy concerns. The facility shows recurring issues with medication management, fire safety systems, and resident care that appear across multiple surveys from 2023-2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should investigate thoroughly during visits.

Mar 17, 2026Routine
2
0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 5, 2025Complaint
1
0583Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Apr 28, 2025Routine
6
0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 4, 2024Routine
17
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0839Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Apr 4, 2024Complaint
1
0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Nov 9, 2023Complaint
2
0602Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0755Potential for harm · PatternResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wellbrooke of Westfield

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 56 of 120

Ownership & Management

Owners

Hancock Regional Hospital

Owner · Organization

100%

Key personnel

Bond, MariaManaging Control - Governing BodyClark, TimothyManaging Control - Governing BodyDaugherty, JoshuaManaging Control - Governing BodyFelker, DeanManaging Control - Governing BodyJoyner, SaraManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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