Haines City Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 295 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
- High RN turnover (54%)
Below average in FL · Below recommended RN staffing · Chain outperformer · $13,380 in fines
What this means for your family
This facility has a strong reputation for physical therapy and a friendly, welcoming atmosphere for visitors. However, families should be aware of recurring reports regarding slow response times to call lights and staffing shortages. We strongly recommend visiting unannounced during evenings or weekends to observe the level of care firsthand.
Google Reviews
Google Reviews
295 reviews on Google“Haines City Rehabilitation and Nursing Center receives highly polarized feedback, with many reviewers praising the cleanliness and the friendliness of the staff, while others report severe neglect and communication failures. Families frequently highlight the quality of physical therapy, but significant concerns persist regarding staffing levels, slow response times for call lights, and inconsistent hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Welcoming and professional front desk team
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 7 reviewers)
- Inadequate hygiene and cleanliness in patient rooms (mentioned by 6 reviewers)
- Understaffing, particularly on weekends and evenings (mentioned by 5 reviewers)
- Poor communication from management and nursing leadership (mentioned by 4 reviewers)
- Inconsistent medication management and patient care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your therapy programs and the compassion of your nursing staff; how do you ensure that level of care remains consistent during the evening and weekend shifts?
- 2What specific steps does your team take to ensure medication management is handled accurately and that all patient care needs are met without delay?
- 3How does the facility manage cleanliness and hygiene protocols in the resident rooms to ensure a comfortable environment for everyone?
- 4What does a typical day of social activities and engagement look like for the residents here?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and ensuring immediate care is provided?
- 6We noticed the management team is very active in responding to feedback; how does the leadership team use resident and family input to improve communication and address any concerns?
Personalized based on this facility's data
Key Review Excerpts
“The therapy program was excellent—structured, consistent, and truly focused on patient recovery and progress. The staff were attentive and professional, always treating patients with care and respect.”
“I’ve called several times and after the call gets past reception, nobody answers, leave a message and nobody calls back. I have to go in there to talk to my spouse because there is no way to reach him.”
“The only sain race were the nurses and Certified Nursing Assistants; overwhelmed, overworked and underpaid. Dispite all of this they found the empathy to care for their patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent problems across multiple care areas, with families filing complaints about medication management, care planning, and safety issues. The most recurring problems involve medication management (including high error rates), care planning deficiencies, and safety hazards. While all cited deficiencies show correction dates, the pattern of repeated issues with medication errors and care planning across surveys from 2021 to 2024 suggests ongoing operational challenges that warrant careful consideration.
Jan 13, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 21, 2024Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nov 21, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 12, 2023Routine8
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 30, 2021Routine18
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Nov 21, 2024
$4,017
Fine
Nov 21, 2024
$4,017
Fine
Nov 21, 2024
$5,346
Ownership & Operations
Who Operates This Facility
Haines City Rehabilitation and Nursing Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 12 of 30
Ownership & Management
Owners
Hc Rehab Holdings, LLC
Owner · Organization
Quality Rehab Partners LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
295 reviews from families & visitors
Official Website
Visit hainescityrehab.com
Medicare data downloads
Original nursing home datasets
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