Guilford House
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based on 25 Google reviews
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What this means for your family
Guilford House offers a clean and modern environment that many families find welcoming. However, you must exercise extreme caution and perform your own unannounced visits, as there are serious, recurring allegations regarding staff rudeness and hygiene neglect that contradict the more positive reviews.
Google Reviews
Google Reviews
25 reviews on Google“Guilford House is frequently praised for its clean, modern environment and a core group of staff members who are described as warm and attentive. However, there are serious, highly critical allegations regarding staff conduct, including reports of rudeness, neglect, and even physical mistreatment in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and engaging staff members
- Welcoming and modern environment
- Efficient admission process
Concerns
- Reports of staff rudeness and unprofessional conduct (mentioned by 3 reviewers)
- Issues with cleanliness and hygiene in resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and modern the common areas look; what are your specific protocols for ensuring resident rooms and private spaces stay just as well-maintained?
- 2We noticed the admission process seems very efficient; once a resident moves in, how do you ensure the transition is smooth and that the staff stays in close contact with our family?
- 3How does the care team approach communication with families, especially if there are updates regarding a resident's daily well-being or health changes?
- 4What specific programming or specialized support do you have in place for residents who may need extra cognitive or memory care assistance?
- 5Could you tell us more about the training your staff undergoes to ensure every interaction is professional, warm, and respectful toward the residents?
- 6What does a typical day of social activities and engagement look like for the residents here at Guilford House?
Personalized based on this facility's data
Key Review Excerpts
“The night my sister passed the staff took very good care of us. It was a sad but it was also very peaceful.”
“I was looking for a facility with memory care for my mom in October. I reached out to Guilford House. I was called in less than thirty minutes to find out she was approved.”
“Guilford House is very welcoming and modern. I have visited many communities similar to Guilford House and I am amazed that it doesn't have an odor like other places.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 18, 2026Follow-up
The facility failed to administer medications as ordered for one resident. Specifically, a moisture barrier cream prescribed to prevent incontinent dermatitis was not being applied as directed by the physician's orders.
Feb 18, 2026Follow-upCleanReport
No deficiencies found during this inspection.
Sep 7, 2023Other
The facility failed to administer medications as ordered for one resident. Specifically, a dose increase of diltiazem from 120mg to 240mg was not implemented in the eMAR, resulting in the medication not being administered from 08/29/23 through 09/06/23.
Sep 7, 2023Other
The facility failed to administer medications as ordered for one resident. Specifically, the resident's dose of diltiazem was not increased to the ordered 240mg daily following a hospital discharge, and there were multiple instances where the medication was not documented as administered.
Mar 4, 2020Follow-up
The facility failed to ensure that Resident #1 had physician orders to self-administer medications, including antacids, pain medication, and various supplements. Additionally, there was no documentation of a Self-Administration of Medication Assessment or specific instructions for administration. Unidentified pills and unlabeled over-the-counter medications were observed in the resident's room.
Mar 4, 2020Follow-up
The facility failed to ensure that a resident had physician orders to self-administer several medications, including acetaminophen, antacids, and various supplements. Additionally, there was no documentation of a Self-Administration of Medication Assessment or physician orders authorizing self-administration. Unidentified pills and various over-the-counter medications were also observed in the resident's room without proper oversight.
Dec 6, 2019Complaint
The facility failed to meet minimum requirements for aide duty hours. Based on observations and record reviews, the facility did not provide the required minimum aide hours on 14 of 22 sampled shifts across several days in November 2019.
Dec 6, 2019Complaint
The facility failed to meet minimum requirements for aide duty hours. Based on observations and record reviews, the facility did not provide the required minimum aide hours on 14 of 22 sampled shifts across several days in November 2019.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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