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based on 25 Google reviews
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Every family's needs are unique. We encourage you to visit Guilford House in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Guilford House is frequently praised for its clean, modern environment and a core group of staff members who are described as warm and attentive. However, there are serious, highly critical allegations regarding staff conduct, including reports of rudeness, neglect, and even physical mistreatment in the memory care unit.
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Distribution · 25 analyzed
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Key Review Excerpts
“The night my sister passed the staff took very good care of us. It was a sad but it was also very peaceful.”
“I was looking for a facility with memory care for my mom in October. I reached out to Guilford House. I was called in less than thirty minutes to find out she was approved.”
“Guilford House is very welcoming and modern. I have visited many communities similar to Guilford House and I am amazed that it doesn't have an odor like other places.”
Source: NC Division of Health Service Regulation
The facility failed to administer medications as ordered for one resident. Specifically, a moisture barrier cream prescribed to prevent incontinent dermatitis was not being applied as directed by the physician's orders.
The facility failed to administer medications as ordered for one resident, specifically regarding the application of a prescribed moisture barrier cream. There was no documentation of the cream being administered in the eMAR, and the medication was not available on hand during the inspection. This failure to follow physician orders increases the resident's risk of skin breakdown and incontinent dermatitis.
The facility failed to administer medications as ordered for one resident. Specifically, a dose increase of diltiazem from 120mg to 240mg was not implemented in the eMAR, resulting in the medication not being administered from 08/29/23 through 09/06/23.
The facility failed to administer medications as ordered for one resident. Specifically, the resident's dose of diltiazem was not increased to the ordered 240mg daily following a hospital discharge, and there were multiple instances where the medication was not documented as administered.
The facility failed to ensure that a resident had physician orders to self-administer several medications, including acetaminophen, antacids, and various supplements. Additionally, there was no documentation of a Self-Administration of Medication Assessment or physician orders authorizing self-administration. Unidentified pills and various over-the-counter medications were also observed in the resident's room without proper oversight.
The facility failed to ensure that Resident #1 had physician orders to self-administer medications, including antacids, pain medication, and various supplements. Additionally, there was no documentation of a Self-Administration of Medication Assessment or specific instructions for administration. Unidentified pills and unlabeled over-the-counter medications were observed in the resident's room.
The facility failed to meet minimum requirements for aide duty hours. Based on observations and record reviews, the facility did not provide the required minimum aide hours on 14 of 22 sampled shifts across several days in November 2019.
The facility failed to meet minimum requirements for aide duty hours. Based on observations and record reviews, the facility did not provide the required minimum aide hours on 14 of 22 sampled shifts across several days in November 2019.
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NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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