Blumenthal Health and Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 77 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (33 vs median 4.0)
- High staff turnover (84%)
- High RN turnover (71%)
Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in LIFEWORKS REHAB chain · $233,306 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
Blumenthal has an excellent reputation for physical therapy and successful rehabilitation outcomes, making it a strong candidate for short-term recovery. However, the recurring reports of neglect and slow response times are concerning; if you choose this facility, ensure you have a family member present frequently to monitor care and advocate for your loved one's needs.
Google Reviews
Google Reviews
77 reviews on Google“Blumenthal Health and Rehabilitation Center receives highly polarized feedback, with many patients praising the physical therapy department for successful recoveries and the facility's aesthetic appeal. However, a significant number of families report serious concerns regarding neglect, slow response times, and poor hygiene, particularly regarding the cleanliness of residents and the facility itself. Potential families should be aware of these inconsistencies in care quality and the recurring complaints about management responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-decorated, and modern facility layout
- Welcoming and professional administrative staff
- Strong focus on successful patient rehabilitation and discharge
Concerns
- Neglect and slow response times to call lights (mentioned by 7 reviewers)
- Poor hygiene and failure to change soiled residents (mentioned by 4 reviewers)
- Unprofessional or dismissive management/nursing leadership (mentioned by 5 reviewers)
- Unpleasant odors and cleanliness issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; could you tell us more about how the rehab process works for new residents?
- 2It's wonderful to see how much care the administration puts into responding to feedback; how does the leadership team use resident and family input to improve daily care?
- 3How do you ensure that call lights are answered promptly, especially during the busier night shifts or meal times?
- 4What specific protocols are in place to maintain high standards of personal hygiene and room cleanliness for every resident?
- 5Could you describe the dining experience and how the facility manages mealtime nutrition and communication regarding menu changes?
- 6In the event of a medical emergency after hours, what is the process for contacting doctors and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff are cheerful and always willing to help in any way. The physical and occupational therapy staff are dedicated to helping patients get as strong as possible.”
“While there were many staff members (clinical and non-clinical) who truly cared about the residents' well-being, the majority did not. From a new administrator, who wasn’t introduced to family and had a nonchalant disposition, to the hall staff members who would let my mom lay in a soiled diaper.”
“They would leave in her pee for hours at a time, food was nasty and couldn’t eat and room was filthy and I called and made a complaint and they never did anything about it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility across multiple surveys, with recurring problems in pain management, infection control, and medication safety. The 88 deficiencies show persistent issues with quality of care, nursing staffing adequacy, and resident assessment processes that appear across different time periods. While the facility has corrected individual violations, the pattern of complaint-driven investigations and repeated deficiencies in core care areas suggests ongoing systemic challenges families should carefully evaluate.
Dec 9, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 13, 2025Complaint11
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2025Routine18
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Jan 9, 2025Complaint7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the physician properly assigns and delegates tasks to a physician assistant, nurse practitioner or clinical nurse specialist.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 1, 2024Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Sep 13, 2025
$11,512
Fine
Sep 13, 2025
$17,345
Payment Denial
Sep 13, 2025
60-day denial
Fine
Nov 1, 2024
$181,468
Payment Denial
Nov 1, 2024
40-day denial
Fine
May 25, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Blumenthal Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 40 of 57 (Worst)
Ownership & Management
Owners
Blumenthal Holdings LLC
Owner · Organization
Bridgewater Nc Holdings LLC
Owner (parent company) · Organization
Hl Family Trust
Owner (parent company) · Organization
Ib Mimi 2022 Family Grantor Trust
Owner (parent company) · Organization
Ib Mimi 2022 Family Trust
Owner (parent company) · Organization
Jk 2022 Grantor Family Trust
Owner (parent company) · Organization
Milano Family Holdings LLC
Owner (parent company) · Organization
Ml Milano 2022 Family Grantor Trust
Owner (parent company) · Organization
Ml Milano 2022 Family Trust
Owner (parent company) · Organization
Tj Family Trust
Owner (parent company) · Organization
Tol Opco Investco LLC
Owner (parent company) · Organization
Uh Carolina Snf Operations Holdings LLC
Owner (parent company) · Organization
Universal Operations Holdings LLC
Owner (parent company) · Organization
Will Family 2016 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit blumenthalhealthrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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