Richland Square
Families consistently rate this highly — reviewers highlight compassionate and knowledgeable admissions staff. Schedule a visit to confirm the fit.
based on 56 Google reviews
Watch Richland Square
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The admissions process at Richland Square is exceptionally professional and supportive, which can greatly ease the stress of moving a loved one into memory care. However, you must investigate the recent reports of cleanliness and staffing shortages personally, as multiple families have noted significant issues with odors and resident supervision.
Google Reviews
Google Reviews
56 reviews on Google“Families considering Richland Square will find a highly praised admissions and leadership team, specifically Tressa Hogan, who is noted for being exceptionally helpful during the transition to memory care. However, there are serious, recurring allegations from some reviewers regarding poor facility cleanliness, unpleasant odors, and significant staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and knowledgeable admissions staff
- Supportive leadership and administration
- Specialized expertise in dementia and memory care
- Family-centered approach to transitions
Concerns
- Unpleasant odors (urine/feces) in the facility (mentioned by 3 reviewers)
- Staffing shortages and lack of visible caregivers (mentioned by 3 reviewers)
- Issues with resident hygiene and disheveled appearance (mentioned by 2 reviewers)
- Inaccurate communication regarding resident well-being (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the management is to feedback; how does the leadership team work with families to address any immediate concerns regarding facility cleanliness or maintenance?
- 2We are looking for a very high standard of personal care; what specific protocols are in place to ensure residents always look their best and maintain excellent personal hygiene?
- 3With your specialized expertise in memory care, how do you ensure that staff members are consistently visible and available to residents throughout the day?
- 4Could you tell us more about the monthly activity calendar and how you plan to keep residents engaged and socially active?
- 5In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with medical professionals?
- 6How does the communications team ensure that families receive timely and accurate updates regarding any changes in a resident's well-being or health status?
Personalized based on this facility's data
Key Review Excerpts
“Tressa was amazing in educating us and being so caring, warm and responsive to my Dad’s needs as a 83 year old man with dementia.”
“The entire facility REEKS of urine and feces, and the patients wander the halls aimlessly with almost zero staff visible.”
“Tressa Hogan, the admissions and marketing director, provides outstanding communication.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Dec 4, 2025Follow-up
The facility failed to administer medications as ordered for 2 of 5 sampled residents, specifically involving medications for pain management and constipation prevention. For Resident #2, a physician-ordered Lidocaine 4% topical pain patch was not documented in the eMAR for several weeks and was not available on hand during the survey. This failure resulted in a lack of necessary medication delivery despite active physician orders.
Dec 4, 2025Follow-up
The facility failed to administer medications as ordered for 2 of 5 sampled residents. Specifically, for Resident #2, there were no entries in the eMAR for a prescribed Lidocaine 4% topical pain patch during late October, and the medication was not available on hand during observations in December.
Mar 20, 2024Follow-up
The facility failed to maintain matching therapeutic diet menus for physician-ordered diets to guide food service staff. Specifically, for a resident with orders for a heart healthy/low sodium diet, the facility's therapeutic menu spreadsheet lacked a corresponding menu, and the kitchen's diet list incorrectly indicated a regular diet.
Mar 20, 2024Follow-up
The facility failed to maintain matching therapeutic diet menus for physician-ordered diets to guide food service staff. Specifically, one resident with a physician's order for a heart healthy/low sodium diet was not provided with a corresponding menu, leading to the resident being served a regular diet instead.
Jul 14, 2022Follow-up
The facility failed to administer medications in accordance with physician orders for one resident. Specifically, multiple instances were identified where sliding scale insulin doses were incorrectly administered or documented based on the resident's fingerstick blood sugar levels.
Jul 14, 2022Follow-up
The facility failed to administer medication as ordered for one resident who had a sliding scale insulin order. Specifically, multiple instances in May 2022 were identified where the incorrect number of insulin units were administered based on the resident's fingerstick blood sugar readings.
Apr 11, 2019Follow-up
The facility failed to ensure that one of five sampled residents had an annual FL-2 medical examination form signed by their primary care provider. While an FL-2 was present in the resident's record, it was neither dated nor signed by a physician.
Apr 11, 2019Follow-up
The facility failed to ensure that one of five sampled residents had an annual FL-2 medical examination form that was properly signed by their primary care provider. While an FL-2 was available in the resident's record, the document was neither dated nor signed by a physician.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Brookdale Lawndale Park
< 1 miAssisted Living · Greensboro, NC
The Elms at Abbotswood
2.3 miAssisted Living · Greensboro, NC
Brookstone Terrace of Greensboro
2.4 miAssisted Living · Greensboro, NC
Spring Arbor of Greensboro
2.8 miAssisted Living · Greensboro, NC
Westdale Manor
3.5 miAdult Family Home · Greensboro, NC
Wellington Oaks
5.1 miAssisted Living · Greensboro, NC