Public Google reviewers rate this highly and often mention compassionate and knowledgeable admissions staff. Schedule a visit to confirm the fit.
based on 56 Google reviews
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Public Google reviewers rate Richland Square highly. Reviewers highlight: compassionate and knowledgeable admissions staff, supportive leadership and administration. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Richland Square will find a highly praised admissions and leadership team, specifically Tressa Hogan, who is noted for being exceptionally helpful during the transition to memory care. However, there are serious, recurring allegations from some reviewers regarding poor facility cleanliness, unpleasant odors, and significant staffing shortages.
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Key Review Excerpts
“Tressa was amazing in educating us and being so caring, warm and responsive to my Dad’s needs as a 83 year old man with dementia.”
“The entire facility REEKS of urine and feces, and the patients wander the halls aimlessly with almost zero staff visible.”
“Tressa Hogan, the admissions and marketing director, provides outstanding communication.”
Source: NC Division of Health Service Regulation
The facility failed to administer medications as ordered for 2 of 5 sampled residents, specifically involving medications for pain management and constipation prevention. For Resident #2, a physician-ordered Lidocaine 4% topical pain patch was not documented in the eMAR for several weeks and was not available on hand during the survey. This failure resulted in a lack of necessary medication delivery despite active physician orders.
The facility failed to administer medications as ordered for 2 of 5 sampled residents. Specifically, for Resident #2, there were no entries in the eMAR for a prescribed Lidocaine 4% topical pain patch during late October, and the medication was not available on hand during observations in December.
The facility failed to maintain matching therapeutic diet menus for physician-ordered diets to guide food service staff. Specifically, for a resident with orders for a heart healthy/low sodium diet, the facility's therapeutic menu spreadsheet lacked a corresponding menu, and the kitchen's diet list incorrectly indicated a regular diet.
The facility failed to maintain matching therapeutic diet menus for physician-ordered diets to guide food service staff. Specifically, one resident with a physician's order for a heart healthy/low sodium diet was not provided with a corresponding menu, leading to the resident being served a regular diet instead.
The facility failed to administer medications in accordance with physician orders for one resident. Specifically, multiple instances were identified where sliding scale insulin doses were incorrectly administered or documented based on the resident's fingerstick blood sugar levels.
The facility failed to administer medication as ordered for one resident who had a sliding scale insulin order. Specifically, multiple instances in May 2022 were identified where the incorrect number of insulin units were administered based on the resident's fingerstick blood sugar readings.
The facility failed to ensure that one of five sampled residents had an annual FL-2 medical examination form signed by their primary care provider. While an FL-2 was present in the resident's record, it was neither dated nor signed by a physician.
The facility failed to ensure that one of five sampled residents had an annual FL-2 medical examination form that was properly signed by their primary care provider. While an FL-2 was available in the resident's record, the document was neither dated nor signed by a physician.
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