Brookdale Lawndale Park
Families consistently rate this highly — reviewers highlight exceptional communication from management. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
This facility is currently highly regarded for its administrative communication and the compassion of its staff, particularly Courtney. However, because there are documented historical instances of serious medical neglect and wound care issues, you should specifically ask staff about their current protocols for monitoring resident health and wound management.
Google Reviews
Google Reviews
27 reviews on Google“Families considering Brookdale Lawndale Park can expect highly professional sales and administrative staff, with many reviewers specifically praising Courtney for her exceptional communication and helpfulness. While recent reviews highlight a caring environment and successful transitions for rehab and memory care, older reviews contain serious allegations of neglect and medical oversight that should be investigated during your visit.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional communication from management
- Compassionate and professional care staff
- Smooth transition process for rehab and new residents
- Clean and well-maintained facility
Concerns
- Historical allegations of resident neglect and medical oversight (mentioned by 2 reviewers)
- Issues with the facility's phone/calling system
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how communicative the management team is; how do you typically keep families updated on their loved one's well-being?
- 2Since the transition process is known to be very smooth here, what specific steps do you take to help a new resident settle into the community during their first week?
- 3How does the care team monitor and manage medical needs or changes in health status during the overnight hours?
- 4We noticed the facility is very well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6If we ever need to reach the staff or a caregiver urgently, what is the best way to get through, especially if there are any issues with the facility's phone system?
Personalized based on this facility's data
Key Review Excerpts
“They have been great with my grandmother. She has been to rehab and they have been helpful thru it all and the communication piece with everything is the best part!”
“Courtney and the entire team have been an absolute pleasure to work with. Their communication and collaboration with residents, families, other healthcare partners, and everyone involved in the care process is outstanding.”
“We made the decision to place our Aunt with Brookdale and it has been the best decision we could have ever made. She has so many things to keep her busy and has made friends with wonderful residents.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jan 22, 2026Follow-upCleanReport
No deficiencies found during this inspection.
Jan 22, 2026Follow-up
The facility failed to ensure that 2 of 5 sampled residents had a completed care plan signed by a physician or physician extender within 15 days of the resident's assessment. Specifically, Resident #3's care plan lacked the required physician or physician extender signature.
Sep 28, 2023Other
The facility failed to ensure that two out of six sampled medication aides had proper validation of previous employment or completed required training hours. Specifically, one staff member lacked a Medication Competency Validation Clinical Skills Checklist, and another lacked documentation for the completion of 5, 10, and 15-hour training modules.
Aug 10, 2018Follow-up
The facility failed to ensure physician notification for a resident regarding high blood pressure results. Review of records showed multiple instances of dangerously high blood pressure readings that were not communicated to the primary care provider, and there were no orders in place for blood pressure parameters.
Aug 10, 2018Follow-up
The facility failed to ensure physician notification for a resident regarding dangerously high blood pressure results. Despite multiple recorded instances of elevated blood pressure between June and August 2018, there was no documentation of communication with the physician or orders for blood pressure parameters.
Aug 10, 2018Follow-up
The facility failed to ensure physician notification for a resident regarding dangerously high blood pressure results. Despite multiple recorded instances of elevated blood pressure between June and August 2018, there was no documentation of communication with the physician or orders for blood pressure parameters.
Mar 26, 2018Other
The facility failed to ensure physician notification for a resident regarding blood pressure results and failed to schedule necessary appointments for International Normalized Ratio (INR) lab draws. Specifically, staff failed to follow orders to recheck INR levels on required dates, resulting in delayed medical monitoring.
Mar 26, 2018Other
The facility failed to ensure physician notification for a resident regarding blood pressure results and failed to schedule necessary appointments for International Normalized Ratio (INR) blood draws. Specifically, the facility did not communicate vital sign readings to the physician assistant as ordered and missed scheduled lab draw dates.
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References & Resources
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Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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