Grove of Elmhurst, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
- High RN turnover (55%)
Below average in IL · Below recommended RN staffing · Below chain average · $61,031 in fines
What this means for your family
While the facility's social services and therapy departments receive some praise, the consistent reports of poor hygiene, reliance on agency staff, and medication errors are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit to assess the cleanliness and asking management specifically how they ensure continuity of care when using agency staff.
Google Reviews
Google Reviews
39 reviews on Google“The Grove of Elmhurst receives highly polarized feedback, with recent reviews highlighting significant concerns regarding cleanliness, unprofessionalism, and a heavy reliance on agency staff. While some families and rehab patients praise the social services and therapy teams for their support, many others report serious lapses in patient care, hygiene, and communication.”
Quality Themes
Tap a score for detailsStrengths
- Helpful social services team
- Effective physical and speech therapy
- Individualized care from select dedicated staff
Concerns
- Heavy reliance on agency staff leading to inconsistent care (mentioned by 5 reviewers)
- Unsanitary conditions and persistent odors (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
- Theft of resident belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that you have a dedicated social services team; how do they work with families to ensure consistent communication regarding a resident's daily progress?
- 2With the facility's size, how do you ensure that residents receive consistent, personalized attention despite the current reliance on agency staff?
- 3Could you walk me through your current protocols for maintaining room cleanliness and addressing environmental concerns to ensure a fresh and comfortable living space?
- 4Given the importance of medication management, what specific oversight processes are in place to ensure accuracy and consistency for residents?
- 5What steps does the facility take to safeguard personal belongings and provide peace of mind for families regarding their loved one's property?
- 6How does your therapy team integrate with the nursing staff to ensure that physical and speech therapy goals are supported during daily care routines?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team helped me get stronger and become more independent.”
“Most of the Staff CNAs, and all of the Staff Nurses appear to be Agency people, and while a few are good most do not know the patients and some act like they don't care about the residents.”
“As soon as we walked in the building, the smell was overwhelming. It smelled strongly of diarrhea and the facility appeared extremely unclean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing concerns with 33 complaint-triggered deficiencies across multiple surveys, indicating families have repeatedly filed reports about care problems. The most recurring issues involve basic daily care assistance, wound and pressure ulcer care, medication management, and protection from abuse and neglect. While all deficiencies show correction dates, the persistent pattern of similar violations across multiple years suggests systemic care quality challenges that families should carefully investigate before considering placement.
Jan 8, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 23, 2025Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jan 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 9, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Apr 5, 2024
$61,031
Payment Denial
Apr 5, 2024
6-day denial
Ownership & Operations
Who Operates This Facility
Grove of Elmhurst, the
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 75 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit groveelmhurst.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Bridgeway Senior Living
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Alta Rehab at Oak Brook
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Alden Valley Ridge Rehab & Hcc
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West Suburban Nursing & Rehab Center
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Aperion Care Westchester
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