Bridgeway Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 11.0)
- High staff turnover (51%)
- High RN turnover (60%)
Bottom 25% in IL · Below recommended RN staffing · Worst in ATIED ASSOCIATES chain · $24,448 in fines
What this means for your family
While many long-term residents report a positive experience, the recent negative feedback regarding the memory care unit is concerning. If you are considering this facility, specifically request a tour of the memory care wing and ask management directly about their current staffing ratios and response protocols for off-hours.
Google Reviews
Google Reviews
39 reviews on Google“Bridgeway Senior Living receives highly polarized feedback, with long-term residents and their families often praising the compassionate staff and private room accommodations. However, multiple negative reviews highlight significant concerns regarding the condition and staffing levels of the memory care unit, as well as inconsistent responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Private room and bathroom availability
- Active management and leadership team
- Engaging activities and resident community
Concerns
- Memory care unit is rundown, smells, and understaffed (mentioned by 3 reviewers)
- Inconsistent patient care and lack of responsiveness (mentioned by 3 reviewers)
- Medication management and communication issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 226 residents here, how does your team ensure consistent, personalized communication with families regarding daily care and medication updates?
- 2I noticed some feedback regarding the upkeep of the memory care unit; what specific plans or recent investments are being made to improve the environment for those residents?
- 3Given the current staffing levels, what steps are you taking to ensure that residents receive prompt responses when they need assistance, especially during evening or weekend hours?
- 4I’ve read positive things about your activity programs; could you walk me through a typical week of engagement for residents and how you tailor these to different levels of mobility?
- 5How does your nursing team coordinate with outside physicians to ensure that medication management remains accurate and transparent for family members?
- 6With the facility’s current size, how do you maintain a high standard of cleanliness and odor control throughout the common areas and resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“The memory care unit is rundown, smells, and my dad said they don’t take care of him. When we would visit, my dad would just look horrible.”
“I have been a resident of Bridgeway Senior Living for the past 8 years due to a stroke leaving me with left side paralysis. I required full care to help me with my needs. I have been extremely satisfied with cared I have received over this past 8 years.”
“Rounds were barely ever done, hours went by and nobody would come in to reposition or check his pain. We would constantly have to go out and ask.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bridgeway Senior Living has concerning complaint patterns, with 17 of 67 deficiencies triggered by family reports across multiple surveys. Recurring issues include basic care assistance, accident prevention, meal service quality, and medication management. While all violations show correction dates, problems persist across time periods, with recent complaints in 2024 about inadequate care and safety hazards, suggesting ongoing challenges with fundamental resident care and facility oversight.
Mar 27, 2026Complaint2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 14, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 15, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 13, 2024Routine17
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jul 1, 2024
$24,448
Ownership & Operations
Who Operates This Facility
Bridgeway Senior Living
for profit
Chain Affiliation
Atied Associates
12 facilities nationwide
Chain avg rating: 2.5/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Bensenville Ccrc Holdings LLC
Owner · Organization
Miriam Langsner Trust
Owner · Organization
Nachum Langsner Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit bridgewayseniorliving.com
Medicare data downloads
Original nursing home datasets
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