Greenwood Meadows
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 144 Google reviews
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What this means for your family
While Greenwood Meadows is praised for its clean facility and effective rehab therapy, the frequency of reports regarding neglect and unprofessional behavior is concerning. If you consider this facility, we strongly recommend unannounced visits and asking for a clear plan on how they communicate falls or changes in medication to family members.
Google Reviews
Google Reviews
144 reviews on Google“Greenwood Meadows receives highly polarized feedback, with many families praising the facility for its clean environment, effective rehabilitation therapy, and compassionate staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, medication errors, and unprofessional behavior from nursing staff. Families should be aware that experiences appear to vary drastically depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Responsive and caring nursing staff in select units
- Helpful administrative and admissions team
Concerns
- Neglect and slow response to call buttons (mentioned by 7 reviewers)
- Rude or unprofessional staff behavior (mentioned by 9 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Understaffing leading to poor patient care (mentioned by 5 reviewers)
- Lack of communication with family regarding patient status (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call buttons are answered promptly by nursing staff?
- 2I noticed your team is active in responding to feedback online; how do you use that family input to improve communication regarding a resident's daily status?
- 3Since medication management is a priority for us, could you walk us through your safety process for administering meds to prevent errors?
- 4With the therapy department being a known strength here, how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 5We want to ensure our loved one feels respected at all times; what kind of ongoing training do you provide to staff to ensure professional and compassionate interactions?
- 6How does the facility approach the dining experience to ensure residents receive both nutritious meals and the assistance they might need during mealtimes?
Personalized based on this facility's data
Key Review Excerpts
“My father was here twice, the second time, he ended up with a bed sore that got so infected he was admitted to the hospital and was on antibiotics for weeks. I would never put another loved one in this facility.”
“My grandmother is currently in the memory care unit. I visit every weekend to see her... All of went missing within a weeks time. I brought this up to the nursing staff in the unit, only to be told it’s a “memory care unit the patients can’t remember””
“My brother had to stay there for 5 months in 2023... My only complaint from a family perspective was he did have a couple of falls which I was not notified of. I found out later from him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenwood Meadows shows concerning patterns with fire safety issues recurring across multiple surveys, including sprinkler system problems and emergency power deficiencies that remain uncorrected from the most recent December 2025 inspection. Families filed complaints in 2024 regarding abuse protection and incident response, though these were reportedly corrected. The facility has struggled with nutrition, resident care planning, and building safety compliance across all recent surveys.
Dec 5, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 23, 2024Routine10
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have an externally vented heating system.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Mar 13, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 14, 2023Routine11
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Greenwood Meadows
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 10 of 91 (Best)
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
144 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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