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Nursing HomeMedicaid

Hawthorne Healthcare Center

Strong Medicare quality ratings; families often praise warm, community-focused atmosphere. Still worth an in-person visit.

7465 Madison Ave, Perry Township · Indianapolis, IN 4622788 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 53 Google reviews

5
4
3
2
1
Hawthorne Healthcare Center Nursing Home in Indianapolis, IN — Street View
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What this means for your family

While some families report a warm, community-focused environment, the frequency of reports regarding medication errors and neglect is very concerning. If you consider this facility, you must conduct an in-person tour and specifically ask how they ensure medication adherence and timely response to call lights, as these are the most frequently cited failures.

Google Reviews

Google Reviews

53 reviews on Google
Hawthorne Healthcare Center receives deeply polarized reviews, with a significant pattern of reports regarding severe neglect, medication errors, and poor communication. While some reviewers praise the facility for a warm, community-focused atmosphere, these positive experiences are frequently overshadowed by critical accounts of unresponsive staff, unaddressed medical needs, and unsanitary conditions.

Quality Themes

Tap a score for details
Food3.0Staff2.0Clean2.0Activities7.0Meds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Warm, community-focused atmosphere
  • Friendly and compassionate individual staff members
  • Active engagement in resident activities

Concerns

  • Neglect of basic hygiene and wound care (mentioned by 7 reviewers)
  • Medication management and administration errors (mentioned by 6 reviewers)
  • Unresponsive staff and ignored call lights (mentioned by 5 reviewers)
  • Poor communication with families and discharge planning (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(7)'19(6)'21(10)'23(2)'25(1)'26(3)

Distribution · 54 analyzed

5
24
4
3
3
3
2
0
1
24

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
  • 2Can you walk me through your current process for medication administration and how you ensure accuracy to prevent errors?
  • 3I’ve read about your active engagement in community activities; could you share what a typical daily schedule looks like for a resident here?
  • 4What specific training or oversight programs have you implemented recently to improve the consistency of wound care and daily hygiene routines for residents?
  • 5How do you maintain open lines of communication with families, and what is your process for updating us on any changes in a resident's health or care plan?
  • 6With the recent focus on facility improvements, what steps are being taken to enhance the overall cleanliness and dining experience for the residents?

Personalized based on this facility's data


Key Review Excerpts

My grandfather was here for rehab for just over 20 days. They took his call light twice during the night. He was a choke risk and his food wasn't adequately cut and he had to tell them he needed crushed pills on multiple occasions.

Long-term resident's family · 2022☆☆☆☆

I ended up having to call an ambulance, and got treated for it. Before that they were flushing my catheter which I had to ask for, for several days. In 12 days it had only been done once when ordered every three days.

Rehab patient · 2023☆☆☆☆

What truly sets this place apart is the warm, small-community atmosphere. It genuinely feels like everyone knows everyone by name, residents, staff, and families alike.

Family member · 2026★★★★★
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
12.1%
IN
24.8%
Marion
22.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
14.4%
IN
11.4%
Marion
9.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.4%
IN
23.8%
Marion
19.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.4%
IN
13.6%
Marion
11.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
19.5%
IN
23.5%
Marion
20.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.5%
Worse than Avg
Here
92.5%
US
95.5%
IN
95.4%
Marion
93.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility64.7%
Worse than Avg
Here
64.7%
US
79.7%
IN
79.0%
Marion
76.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.6%
Worse than Avg
Here
70.6%
US
81.8%
IN
81.5%
Marion
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.1%
Worse than Avg
Here
4.1%
US
1.6%
IN
1.3%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (7.6)
20 complaint-triggered

Families have filed numerous complaints triggering 20 of 48 total deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with safety supervision, medication management, and proper reporting of incidents to families and authorities. While the facility has correction dates for all deficiencies, the pattern of repeated issues across multiple surveys suggests persistent operational challenges that families should carefully consider.

Dec 5, 2025Routine
10
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Apr 23, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 13, 2024Routine
11
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Aug 20, 2024Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 2, 2024Complaint
5
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 17, 2024Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Federal Penalties

Payment Denial

Jun 17, 2024

1-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hawthorne Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

122 facilities nationwide

Chain avg rating: 2.8/5 · Rank 43 of 121

Ownership & Management

Key personnel

Borne-Bauman, CandiceManaging Control - Governing BodyFlueckiger, RussellManaging Control - Governing BodyLehman, ScottManaging Control - Governing BodyMacklin, LarryManaging Control - Governing BodyMcintire, DavidManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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