Hawthorne Healthcare Center
Strong Medicare quality ratings; families often praise warm, community-focused atmosphere. Still worth an in-person visit.
based on 53 Google reviews

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What this means for your family
While some families report a warm, community-focused environment, the frequency of reports regarding medication errors and neglect is very concerning. If you consider this facility, you must conduct an in-person tour and specifically ask how they ensure medication adherence and timely response to call lights, as these are the most frequently cited failures.
Google Reviews
Google Reviews
53 reviews on Google“Hawthorne Healthcare Center receives deeply polarized reviews, with a significant pattern of reports regarding severe neglect, medication errors, and poor communication. While some reviewers praise the facility for a warm, community-focused atmosphere, these positive experiences are frequently overshadowed by critical accounts of unresponsive staff, unaddressed medical needs, and unsanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, community-focused atmosphere
- Friendly and compassionate individual staff members
- Active engagement in resident activities
Concerns
- Neglect of basic hygiene and wound care (mentioned by 7 reviewers)
- Medication management and administration errors (mentioned by 6 reviewers)
- Unresponsive staff and ignored call lights (mentioned by 5 reviewers)
- Poor communication with families and discharge planning (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 2Can you walk me through your current process for medication administration and how you ensure accuracy to prevent errors?
- 3I’ve read about your active engagement in community activities; could you share what a typical daily schedule looks like for a resident here?
- 4What specific training or oversight programs have you implemented recently to improve the consistency of wound care and daily hygiene routines for residents?
- 5How do you maintain open lines of communication with families, and what is your process for updating us on any changes in a resident's health or care plan?
- 6With the recent focus on facility improvements, what steps are being taken to enhance the overall cleanliness and dining experience for the residents?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was here for rehab for just over 20 days. They took his call light twice during the night. He was a choke risk and his food wasn't adequately cut and he had to tell them he needed crushed pills on multiple occasions.”
“I ended up having to call an ambulance, and got treated for it. Before that they were flushing my catheter which I had to ask for, for several days. In 12 days it had only been done once when ordered every three days.”
“What truly sets this place apart is the warm, small-community atmosphere. It genuinely feels like everyone knows everyone by name, residents, staff, and families alike.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 20 of 48 total deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with safety supervision, medication management, and proper reporting of incidents to families and authorities. While the facility has correction dates for all deficiencies, the pattern of repeated issues across multiple surveys suggests persistent operational challenges that families should carefully consider.
Dec 5, 2025Routine10
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 13, 2024Routine11
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Aug 20, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 2, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 17, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Federal Penalties
Payment Denial
Jun 17, 2024
1-day denial
Ownership & Operations
Who Operates This Facility
Hawthorne Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 43 of 121
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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