Greenwood Healthcare Center
Strong Medicare quality ratings; families often praise dedicated memory care staff. Still worth an in-person visit.
based on 80 Google reviews
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What this means for your family
While the memory care unit receives some positive feedback, the facility has a persistent pattern of severe neglect, including hygiene issues and slow response times. Families should exercise extreme caution and perform unannounced visits at various times of the day to verify the quality of care before placing a loved one here.
Google Reviews
Google Reviews
80 reviews on Google“Greenwood Healthcare Center receives a high volume of critical feedback from families regarding severe neglect, including reports of poor hygiene, slow response times to call lights, and inadequate medical care for residents with tracheostomies. While a small subset of reviewers praises the staff's dedication and the memory care unit, the recurring reports of unsanitary conditions and staff indifference present a significant cause for concern.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated memory care staff
- Motivated therapy team
- Long-tenured staff members
- Responsive to specific dietary requests
Concerns
- Severe neglect and poor hygiene (soiled clothing/bedding, lack of bathing) (mentioned by 14 reviewers)
- Slow or non-existent response to call lights (mentioned by 10 reviewers)
- Understaffing and staff indifference (mentioned by 9 reviewers)
- Unsanitary facility conditions (bugs, smell of urine) (mentioned by 6 reviewers)
- Inadequate medical care for complex needs (tracheostomies, wound care) (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2I understand that maintaining hygiene is a top priority; could you walk me through the daily schedule for bathing and laundry services to ensure residents remain clean and comfortable?
- 3With the facility managing complex medical needs like wound care, how do you ensure consistent oversight and communication between the nursing staff and attending physicians?
- 4I’ve noticed some concerns regarding facility cleanliness; what is your current housekeeping schedule and how do you monitor the environment to ensure it remains sanitary and odor-free?
- 5Since you have a dedicated memory care team, how do you integrate these residents into the broader social life of the facility to ensure they stay engaged and active?
- 6How does your leadership team track and address family feedback to ensure that communication remains transparent and responsive?
Personalized based on this facility's data
Key Review Excerpts
“My loved one hasnt been there a week and she's get ignored with her wants. Just the other day she had ring her room 4-5 times and no one came a nd on top of that her ventilator tube became undone to her trachea tube.”
“My loved one is a resident in the memory care unit of this facility and I cannot express how helpful, caring & attentive the staff is to ALL the patients in the unit.”
“The place smelled of urine. No, reeked of urine. My family member's needs not met. He has end stage cancer and was cold and nauseated for 3 days before I got there and brought it up to the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies for accident prevention, abuse protection, and medication management. Greenwood Healthcare Center shows recurring issues with resident assessments and care planning, safety hazards, and building maintenance across multiple surveys from 2023-2025. While the facility has corrected most violations, the pattern of repeated deficiencies in core care areas warrants careful consideration during your visit.
Jul 1, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 12, 2024Routine6
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 27, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 30, 2023Routine8
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
May 8, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Greenwood Healthcare Center
government
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 16 of 121
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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