Greenwood Health and Living Community
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 228 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and active social environment, making it a strong candidate for recovery. However, given the critical reports regarding care consistency, we recommend that families conduct frequent, unannounced visits and maintain close communication with the nursing leadership to ensure their loved one's specific needs are being met.
Google Reviews
Google Reviews
228 reviews on Google“Greenwood Health and Living Community receives high praise for its rehabilitation services, with many families highlighting the effectiveness of the therapy team and the professionalism of the nursing staff. While the majority of reviews are overwhelmingly positive, a small number of critical reports raise serious concerns regarding end-of-life care, staffing responsiveness, and the quality of food service.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy team
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Proactive social services and admissions team
Concerns
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
- Staff responsiveness and quality of care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses to feedback; how does that culture of listening translate to how you handle day-to-day resident needs?
- 2We have heard great things about your rehabilitation and therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 3What steps are being taken to ensure consistent staffing levels and responsiveness to resident calls, especially during the night shifts?
- 4We want to make sure the dining experience is something they look forward to; how often is the menu updated, and how do you handle specific dietary preferences?
- 5In the event of a sudden medical change or an emergency after hours, what is the specific protocol for notifying the family and coordinating care?
- 6What kind of social activities or community outings are available to help residents stay engaged and connected with others in the facility?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was encouraging and helped her regain strength, the nursing staff treated her with kindness and dignity, housekeeping kept her room clean and welcoming, and the kitchen made meals she truly enjoyed.”
“My father in law was only there for a week in hospice but his care was great. Everyone was so kind and caring both to him and his family.”
“Staff was very helpful in navigating all the issues in transferring my mom from her existing living facility to theirs. They have been a tremendous help in acclimating my mom to her new surroundings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenwood Health and Living Community has faced recurring issues with building safety systems, care planning, and electrical systems across multiple years, with families filing complaint reports about resident belongings protection and records access. The facility shows a concerning pattern of repeated deficiencies in fire safety equipment, emergency preparedness, and developing adequate care plans, though all violations have been corrected after citation.
Apr 16, 2026Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
May 23, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 13, 2024Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Sep 20, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Greenwood Health and Living Community
for profit
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 17 of 20
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
228 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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