Majestic Care of Southport
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 118 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (74%)
- High RN turnover (70%)
Below average in IN · Below recommended RN staffing · Very high staff turnover · Below chain average · $53,762 in fines · Very few deficiencies
What this means for your family
This facility shows a significant divide in quality; while the therapy department is highly regarded, there are persistent, serious reports of neglect and staffing shortages. If you consider this facility, perform unannounced visits during evening and weekend hours to verify the level of care and responsiveness firsthand, as these are the times most frequently cited as problematic.
Google Reviews
Google Reviews
118 reviews on Google“Majestic Care of Southport presents a highly polarized environment where experiences range from exceptional, personalized care to severe allegations of neglect. While many reviewers praise the facility's recent management changes, therapy department, and clean environment, a significant number of families report critical failures in basic patient care, including hygiene, call light response times, and medication administration. Prospective families should be aware of the stark contrast between the facility's outward appearance and the recurring reports of staffing shortages and communication breakdowns.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility
- In-house dialysis services
- Responsive and compassionate individual staff members
Concerns
- Chronic understaffing leading to long call light response times (mentioned by 12 reviewers)
- Poor hygiene and lack of basic care (bathing, changing, bed sores) (mentioned by 10 reviewers)
- Inconsistent or poor food quality (mentioned by 4 reviewers)
- Lack of management availability on weekends and evenings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility offers in-house dialysis services; how do you coordinate the logistics of those treatments with the daily care schedule for residents?
- 2Given that you have a 1-star CMS staffing rating, could you walk me through your current process for managing call lights and ensuring residents receive timely assistance during peak hours?
- 3Some families have expressed concerns regarding hygiene and daily personal care; what specific protocols do you have in place to ensure residents are bathed and changed on a consistent, reliable schedule?
- 4I see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the dining experience and food quality?
- 5Since management availability can sometimes be limited during evenings and weekends, who is the primary point of contact for families if an urgent issue arises outside of standard business hours?
- 6Beyond the physical and occupational therapy programs, what does a typical social or activity-based day look like for a resident to ensure they stay engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“I’ve visited her on multiple occasions with new bruises and wounds popping up, malnourished, not clean and with bed sores which means she’s being neglected!”
“The therapy team got me to swallow, walk, along with day to day functioning again. The admin staffs, nurses, CNAs, kitchen, cleaning crews helped me out tremendously.”
“I’ve had issues with the lack of staffing and consistently being short staffed especially on the second shift which causing there to be extremely long periods that you have to wait for staff to answer your light.. sometimes over an hour long waiting periods.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering inspections, with recent 2024-2025 reports involving abuse protection failures and improper reporting of incidents. The facility shows recurring problems with abuse prevention, fire safety systems, and care planning across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in critical areas like resident protection and safety systems suggests ongoing challenges families should carefully consider.
Sep 26, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 26, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 11, 2024Routine18
Egress Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Apr 22, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Nov 17, 2023Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
May 31, 2023
$53,762
Payment Denial
May 31, 2023
13-day denial
Ownership & Operations
Who Operates This Facility
Majestic Care of Southport
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 28 of 34
Ownership & Management
Owners
Pulaski Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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