Nursing HomeMedicaid

West Shore Health Center INC

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

109 West Shore Road, Warwick, RI 02889|145 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 32 Google reviews

(401) 739-9440 Directions Website

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What this means for your family

This facility offers a welcoming environment and effective rehab services, which many families appreciate. However, you should be aware of recurring reports regarding poor communication and unprofessional conduct by nursing staff; we recommend scheduling a visit to observe staff-family interactions firsthand and asking specifically about their process for handling family inquiries.

Google Reviews

32 reviews on Google

“West Shore Health Center receives polarized feedback, with many families praising the dedicated rehab therapy team and the warm, welcoming atmosphere of the smaller facility. However, significant concerns exist regarding nursing staff communication, professional conduct, and inconsistent quality of care, with several reviewers reporting rude behavior and poor coordination during discharge processes.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Warm, friendly, and dedicated staff
Clean, cozy, and well-maintained environment
Engaging activities and social events

Concerns

Rude and unprofessional nursing/CNA staff (mentioned by 4 reviewers)
Poor communication and conflicting information provided to families (mentioned by 3 reviewers)
Inadequate or poor quality food options (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 35 analyzed

How They Respond to Reviews

59%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that staffing levels are a key focus for your team, how do you ensure that residents receive consistent, personalized attention throughout the day?
2I noticed some families have experienced challenges with communication; what is your standard process for keeping families updated on their loved one’s health and daily status?
3I’ve read that your therapy team is very well-regarded; could you explain how your staff coordinates with physical and occupational therapists to support a resident's recovery goals?
4Some families have shared feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meal options provided?
5I see that you actively engage with online feedback; how do you use that input from families to improve the day-to-day culture and professionalism of your nursing and CNA staff?
6What does a typical afternoon look like in terms of social activities, and how do you encourage residents to participate in those community events?

Personalized based on this facility's data

Key Review Excerpts

“The space is bright and cheerful, the staff is always friendly and they accommodate things like having our family members wheel her outside in good”

Memory care family member · 2025★★★★★

“Nurses are incredibly rude – – when you can even get one of them to talk to you or answer the phone. Families are given conflicting information, and patients are served things like sandwiches with one piece of turkey and one piece of cheese completely dry as “dinner”.”

Long-term resident's family · 2025★☆☆☆☆

“The staff was warm and friendly and made my mom feel comfortable at all times. Patty and Jen were especially helpful in coordinating her care and navigating the insurance process.”

Rehab patient's family · 2019★★★★★

Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.60hrs

80%

Registered nurses for medical care

Total Nursing

3.22hrs

79%

All nurses + aides combined

Staff Turnover

31%

Lower is better (< 30% = good)

RN Turnover

28%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility69.5%

Worse than Avg

Here

69.5%

93.4%

93.7%

Kent

95.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility32.2%

Worse than Avg

Here

32.2%

15.4%

22.7%

Kent

15.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

12.1%

15.5%

Kent

12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility28.2%

Worse than Avg

Here

28.2%

14.4%

19.5%

Kent

15.3%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility85.6%

Worse than Avg

Here

85.6%

95.5%

95.3%

Kent

97.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.9%

Better than Avg

Here

11.9%

19.4%

22.4%

Kent

23.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility74.8%

Worse than Avg

Here

74.8%

81.8%

77.7%

Kent

84.7%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility79.8%

Better than Avg

Here

79.8%

79.7%

78.2%

Kent

78.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.4%

Worse than Avg

Here

2.4%

1.6%

2.0%

Kent

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

Near state avg (8.7)

West Shore Health Center has a concerning pattern of recurring deficiencies across three federal surveys, with infection control problems appearing multiple times and medication management issues identified twice. The facility has also had repeated problems with dietary services and care planning. While all deficiencies show correction dates, the persistence of similar issues across surveys suggests ongoing operational challenges that families should carefully consider.

Jun 9, 2025Routine6 findings

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 7, 2024Routine5 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

May 11, 2023Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Shore Health Center INC

Organization Type

for profit

Chain Affiliation

Chain Name

Health Concepts, Ltd.

Chain Size

5 facilities nationwide

Chain avg rating: 4.0/5 · Rank 4 of 5

Ownership & Management

Owners

Ryan, David

Owner

50%

Ryan, Sally

Owner

50%

Key personnel

Darosa, ElizabethW-2 Managing EmployeeGelfuso, PamelaW-2 Managing EmployeeRyan, SallyOfficer / DirectorCarragher, TerryOfficer / DirectorRyan, DavidOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(401) 739-9440

healthconceptsltd.com

109 West Shore Road

Warwick, RI 02889

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

32 reviews from families & visitors

Official Website

Visit healthconceptsltd.com

Medicare data downloads

Original nursing home datasets

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