Medilodge of Southfield
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 140 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 8.0)
Bottom 25% in MI · Below recommended RN staffing · Above recommended total nurse staffing · Worst in MEDILODGE chain · $414,510 in fines · Special Focus Facility (CMS)
What this means for your family
This facility shows a pattern of extreme inconsistency. While many recent visitors report a clean environment and friendly staff, there are recurring, high-severity reports of neglect and slow response times. We strongly recommend visiting at different times of the day—including weekends—and speaking directly with current residents' families to verify if the care levels meet your needs.
Google Reviews
Google Reviews
140 reviews on Google“Medilodge of Southfield receives highly polarized reviews, with some families praising the facility for its cleanliness and friendly staff, while others report severe neglect and unprofessionalism. Common complaints include long wait times for basic care, poor communication, and issues with food quality and hygiene. Families considering this facility should be aware of the significant inconsistency in care standards reported by visitors.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front-desk staff
- Clean and well-maintained common areas
- Effective short-term rehab therapy team
- Helpful social work department
Concerns
- Chronic understaffing leading to long response times (mentioned by 14 reviewers)
- Poor hygiene and cleanliness in resident rooms (mentioned by 10 reviewers)
- Unprofessional or rude staff behavior (mentioned by 9 reviewers)
- Inadequate food quality and portion sizes (mentioned by 7 reviewers)
- Lack of communication with family members (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your front-desk team and social work department; how do they typically help new residents and families settle in?
- 2With the recent inspections, what specific steps has the facility taken to improve room cleanliness and hygiene standards?
- 3How does the nursing team ensure that medication management is handled accurately and that calls for assistance are answered promptly?
- 4Could you tell us more about the dining experience, specifically regarding the variety of the menu and the portion sizes provided?
- 5What is the protocol for handling medical emergencies or changes in a resident's condition during the night?
- 6How do you keep family members updated on their loved one's daily well-being and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“It took two hours for my brother to get water. He sat in a soiled mess for ten hours!”
“The staff is very helpful and considerate. The facility is tidy, and is one of the few I have been in that actually smells clean.”
“My Mother is 81 and has dementia and walks very slow so how in the world was she able to not only get out of the unit that is on the 2nd floor and get downstairs and make it outside without anyone seeing her!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 75 families filing federal complaints that triggered inspections, revealing serious recurring issues. The most persistent problems involve protecting residents from abuse and neglect, medication management errors, and maintaining safe living conditions. While the facility reports correcting each violation, the repeated nature of abuse/neglect complaints and medication errors across multiple surveys suggests ongoing systemic challenges that families should carefully investigate before choosing this facility.
Aug 15, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Aug 15, 2025Routine15
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 28, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 23, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Aug 15, 2025
$239,380
Fine
Jun 13, 2024
$15,593
Fine
Feb 14, 2024
$14,544
Fine
Jul 21, 2023
$144,993
Ownership & Operations
Who Operates This Facility
Medilodge of Southfield
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 43 of 50 (Worst)
Ownership & Management
Owners
Fifteeninone Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit medilodgeofsouthfield.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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