Evergreen Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 946 Google reviews
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What this means for your family
Evergreen Health and Rehabilitation Center falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include exceptional physical and occupational therapy. Some reviewers note concerns about inconsistent food quality and dietary errors (mentioned by 4 reviewers). A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
946 reviews on Google“Families can expect exceptional rehabilitation and physical therapy services, with many residents reporting significant improvements in mobility. While the clinical therapy staff is widely praised for their professionalism, there are recurring concerns regarding inconsistent food quality, administrative communication, and occasional lapses in nursing responsiveness.”
Quality Themes
Strengths
- Exceptional physical and occupational therapy
- Warm and friendly clinical staff
- Clean and well-maintained facility
- Compassionate nursing aides
Concerns
- Inconsistent food quality and dietary errors (mentioned by 4 reviewers)
- Administrative and social services communication failures (mentioned by 2 reviewers)
- Nursing responsiveness and attitude issues (mentioned by 3 reviewers)
- Issues with medication information and management (mentioned by 2 reviewers)
Rating Trends
Distribution · 255 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on enhancing the dining experience, could you walk me through how the kitchen team ensures that residents with specific dietary restrictions receive the correct meals consistently?
- 2I noticed that communication is a high priority for families; what is the standard process for keeping us updated on changes in care or medication adjustments, and who is our primary point of contact for these updates?
- 3Since the physical and occupational therapy programs are so highly regarded here, how do you integrate those services into the daily routine to help residents maintain their independence?
- 4With the current staffing levels, what steps are being taken to ensure that nursing staff remain responsive and attentive to resident needs throughout all shifts?
- 5What is your facility's protocol for managing and verifying medications to ensure accuracy and safety for every resident?
- 6Could you describe the variety of social activities available, and how do you encourage residents to participate and stay engaged with their peers?
Personalized based on this facility's data
Key Review Excerpts
“I couldn't walk when I came to the facility and today Im walking out👍. Laura Bo and Keysha were the best!!! I say thank you to all 3 of them. I highly recommend the facility if you want good care and Great Therapy ❣️”
“The thing I liked most about Evergreen was the Therapy. Keysha OT was NUMBER ONE, Femi Ezza Syed and Aj were also good too. I didn't want to do therapy many times but these therapist got me to go and do it especially Keysha. Thanks to them I feel better about my progress.”
“The staff was attentive and my and my aunt love the food here. She felt safe in the facility the entire time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Evergreen Health and Rehabilitation Center has concerning patterns with 40 complaint-triggered deficiencies out of 65 total, indicating families have repeatedly filed reports about care issues. The facility shows persistent problems with treatment and care delivery, medication management, and accident prevention that recur across multiple surveys spanning 2023-2025. While all deficiencies show correction dates, the repeated nature of similar issues suggests ongoing systemic problems that warrant careful consideration before placement.
Apr 7, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 11, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 20, 2025Complaint2
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 10, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Mar 14, 2024
$28,815
Fine
Jun 29, 2023
$42,315
Ownership & Operations
Who Operates This Facility
Evergreen Health and Rehabilitation Center
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 20 of 37
Ownership & Management
Owners
Snw LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
946 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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