Grays Harbor Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 32 Google reviews

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What this means for your family
This facility is highly regarded for its rehabilitation therapy and compassionate nursing staff, making it a strong candidate for recovery care. However, families should be aware of recent reports regarding inconsistent customer service and restrictive visitation policies; we recommend scheduling a tour to discuss current communication protocols and visitation rights directly with the administration.
Google Reviews
Google Reviews
32 reviews on Google“Grays Harbor Health & Rehabilitation Center is frequently praised for its dedicated, compassionate staff and effective rehabilitation services, with many families noting that the team goes above and beyond for residents. While the facility is described as older and somewhat outdated, reviewers generally find it clean and well-managed. However, recent negative feedback highlights concerns regarding communication, customer service, and restrictive visitation policies for hospice patients.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective rehabilitation therapy services
- Supportive social work team
- Clean and well-maintained environment
Concerns
- Poor customer service and lack of staff attentiveness (mentioned by 2 reviewers)
- Restrictive visitation policies for hospice patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a high CMS inspection rating, how do you ensure that the high standard of clinical care is maintained during shift changes?
- 2We noticed the facility is very well-maintained; what kind of daily activities or social programs are available to keep residents engaged and active?
- 3How does the nursing team ensure that every resident's needs are attended to promptly, especially during busier times of the day?
- 4What is the process for families to visit, and how do you handle visitation for residents who may be transitioning into hospice care?
- 5It's great to see how much the management engages with feedback; how does the team use resident and family suggestions to improve daily services?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“Although a bit outdated, this facility was very clean. The food was plentiful and liked almost every day. Thankful for each and every person that helped on the path to healing.”
“No, it's not the prettiest or newest, but they did exactly what they needed to do, provided the rehab and caring nature my loved one needed.”
“Karla Stearns, the social worker, is an excellent resource and support for families.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 7 deficiencies, with recurring issues in medication management appearing twice through complaint investigations. The facility shows persistent problems across fire safety systems, emergency preparedness, and resident care planning that span multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during your visit.
Mar 24, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Sep 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 7, 2025Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Mar 19, 2025Routine9
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Feb 23, 2024Routine12
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 23, 2024Complaint2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Grays Harbor Health & Rehabilitation Center
for profit
Chain Affiliation
Avalon Health Care
16 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 13 (Best)
Ownership & Management
Owners
Avalon Care LLC
Owner (parent company) · Organization
Charles Kirton 2011 Irrv Tr
Owner (parent company) · Organization
Janet Kirton 2011 Irrv Tr
Owner (parent company) · Organization
The Charles R Kirton Sr 2000 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit avalonhealthcare.com
Medicare data downloads
Original nursing home datasets
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