Westhaven Villa
Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
Westhaven Villa is highly recommended for its warm, communicative staff and engaging environment. Families should feel confident in the quality of care and dining, though as with any facility, you should schedule a tour to observe the daily interactions firsthand.
Google Reviews
Google Reviews
21 reviews on Google“Westhaven Villa is highly regarded by residents and family members for its compassionate, professional staff and excellent communication. Reviewers frequently highlight the quality of the food, the engaging activities, and the overall welcoming atmosphere of the community.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Excellent, well-balanced dining
- Engaging resident activities
- Proactive and clear communication with families
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you typically keep families updated on their loved one's daily progress?
- 2With 54 residents, how do you ensure that the staff maintains that high level of compassionate, personalized attention mentioned by so many families?
- 3The dining program is clearly a highlight here; could you tell me more about how you accommodate individual dietary needs or preferences while keeping meals well-balanced?
- 4What are some of the most popular resident activities lately, and how do you encourage new residents to get involved and feel at home?
- 5Since you have a strong reputation for proactive communication, what is your standard process for keeping us informed during a medical concern or an emergency?
- 6How does the staff balance the need for professional care with creating a warm, family-like atmosphere for the 54 residents living here?
Personalized based on this facility's data
Key Review Excerpts
“Staff is very competent, understanding, caring and loving. Always there when I need them. The food is also excellent, well balanced and always beautifully presented. The activities are wonderful and keep me busy so I don't get bored.”
“My mother in law is there and the staff is always so helpful and they communicate with you when issues arise. They have events for the residents and also for families to attend.”
“Love the communication I've had with these kind folks. They follow up regularly and offer plenty of information.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 4, 2026Inspection
This document is a cover letter confirming that follow-up inspection on 06/04/2026 found no deficiencies and that the facility meets licensing requirements.; Deficiencies regarding hot water temperatures above regulation were observed but not explicitly categorized under a WAC code in the provided text snippets, though they were noted as a 'safety plan' requirement. The report also mentions 36 of 36 residents were at risk.; The inspection covers multiple areas including staff training, resident service agreements, maintenance, and communication systems. The facility license is associated with Caring Places Management, LLC.
Facility failed to ensure safe medication administration for 6 of 6 residents, including failures to notify physicians of refusals, lack of monitoring after refusals, and administering medications without proper verification or documentation (MAR).
Failed to document in the residents' Negotiated Service Agreements the plan to provide necessary health support services from outside providers and intermittent nursing services for 5 of 7 residents.
Facility failed to post current menus in resident areas, notify residents of food substitutions, provide promised alternate food choices, or document menu changes.
Failed to have a working communication system for residents to summon assistance in the back fenced outside courtyard.
Facility failed to provide necessary handwashing supplies in 5 of 5 resident care areas and failed to perform required hand hygiene during resident care.
Failed to ensure freezer handles were in good repair, failed to ensure white fence was free of green film, and failed to ensure a secured threshold for a door.
The facility was previously non-compliant but the deficiency was found corrected during the follow-up inspection.
Failed to ensure 1 of 3 sampled staff completed facility orientation upon hire, and failed to ensure 2 of 2 sampled staff completed annual continuing education units.
May 1, 2026Enforcement$1,400.00Report
This is an enforcement letter detailing a civil fine of $1,400.00 and a stop placement order. The deficiency is noted as uncorrected and recurring from March 6, 2026, January 22, 2026, and November 21, 2025.
The licensee failed to ensure water temperature did not go above 120 degrees Fahrenheit in 6 areas.
May 1, 2026EnforcementPenaltyReport
This document is a Notice of Stop Placement Order issued by the Department of Social and Health Services.
Mar 6, 2026Enforcement$800.00Report
This letter constitutes a formal notice of a civil fine of $800.00.
Water temperature went above 120 degrees Fahrenheit in four areas, placing residents and staff at risk for potential skin burns, discomfort, and decreased quality of life. This is a recurring deficiency.
Jan 22, 2026Enforcement$500.00Report
This is a letter regarding the Imposition of Civil Fine of $500.00 for an uncorrected deficiency previously cited on November 21, 2025.
The facility failed to ensure hot water temperature did not exceed 120 degrees Fahrenheit in nine areas.
Jan 8, 2026Investigation
Compliance determination 73603 (completion 02/27/2026) was a follow-up inspection finding no deficiencies regarding the previously cited WAC 388-78A-2600.
Facility failed to follow policy and training regarding life-saving measures when a resident was found unresponsive and without a heartbeat; staff failed to initiate CPR.
May 5, 2025Fire
The inspection report dated 05/05/2025 notes that all violations noted during previous related inspections have been corrected and the facility is approved.
Facility failed to provide monthly inspection of smoke alarms (battery backup); fire alarm in trouble mode/yellow tagged.
Facility failed to provide Fire/Smoke damper 4-year inspection report; dampers failed inspection and required documented correction.
Facility failed to provide smoke detectors sensitivity report.
Doors 121 A-B, Administrator door, and 109A (double doors by kitchen) failed to latch.
—EnforcementPenaltyReport
This letter serves as official notification that the stop placement order issued on May 1, 2026, has been lifted effective June 4, 2026.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit caringplaces.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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