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Assisted Living

Channel Point Village

Limited public data on Channel Point Village. Call, tour, and ask to meet current residents' families — your own impression matters most.

907 K St, Hoquiam, WA 9855087 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.9/5

based on 36 Google reviews

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Channel Point Village Assisted Living in Hoquiam, WA — Street View
Street View

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What this means for your family

Channel Point Village is often praised for its welcoming atmosphere and caring staff, making it a potentially good fit for those seeking a friendly community. However, families should conduct a thorough review of the billing structure and ask direct questions about staff qualifications and housekeeping protocols to ensure they align with your loved one's needs.

Google Reviews

Google Reviews

36 reviews on Google
Channel Point Village receives polarized feedback, with some families praising the welcoming environment and attentive staff, while others raise serious concerns regarding management practices and quality of care. While recent positive reviews highlight a friendly atmosphere and helpful staff, critical reviews mention issues with staff professionalism, billing transparency, and the adequacy of care services.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0ActivitiesN/AMedsN/AMemoryN/AComms4.0Value2.0

Strengths

  • Warm and welcoming environment
  • Friendly and attentive care staff
  • Clean and well-maintained grounds
  • Responsive management for new residents

Concerns

  • Unprofessional or unqualified staff behavior (mentioned by 2 reviewers)
  • Concerns regarding billing transparency and costs (mentioned by 2 reviewers)
  • Lack of adequate housekeeping services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(1)'22(3)'24(5)'26(3)

Distribution · 40 analyzed

5
24
4
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1
9

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the management team engages with the community through their responses; how would you describe the communication style between the administration and the families here?
  • 2We noticed how much people appreciate the warm and welcoming atmosphere of the grounds; what kind of daily social activities or outings do residents participate in to enjoy the village?
  • 3How does the care team approach consistent training and professional development to ensure every staff member provides high-quality, attentive care?
  • 4Could you walk us through the specific protocols in place for handling medical emergencies or changes in a resident's health during the night?
  • 5To help us plan our budget, could you provide a clear breakdown of all monthly costs and explain how any unexpected service fees or price adjustments are communicated to families?
  • 6What is the current schedule and standard of service for housekeeping and room maintenance to ensure the living spaces stay as pristine as the grounds?

Personalized based on this facility's data


Key Review Excerpts

Michelle and her staff have been amazing! They have accommodated our large family dinners, bringing ice to their room when requested and checking in on them daily to make sure they are getting settled!

New resident's family member · 2025★★★★★

They charge a point value money system to even answering a question or redirecting a resident to go back to bed. House keeping does not do anything in the room even though it is paid for.

Resident's family member · 2022☆☆☆☆

The care staff truly love the residents. The management seem to be open to ideas for change. If I could nit-pick anything it would be the need for some updates, although I understand some of those are in the works.

Resident's family member · 2025★★★★★
Source: 36 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

10total
30deficiencies
May 5, 2026Enforcement
$600.00Report

This is an uncorrected and recurring deficiency previously cited on March 6, 2026, and January 7, 2026. A civil fine of $600.00 was imposed.

Nonavailability of MedicationsWAC 388-78A-2240

The facility failed to ensure medications were available to be administered for one resident, resulting in the resident not receiving medications as ordered.

Apr 10, 2026Dispute
CleanReport

This document is an IDR (Informal Dispute Resolution) results letter confirming the department has decided not to make any changes to the previously issued Statement of Deficiencies report dated March 6, 2026, and the Imposition of Civil Fines letter dated March 19, 2026.

Mar 6, 2026Enforcement
$600.00Report

The letter serves as formal notice of civil fines totaling $600.00. Both deficiencies were previously cited on January 7, 2026.

Nonavailability of medications.WAC 388-78A-2240

The licensee failed to ensure medications were available to be administered for one resident, resulting in missed doses and risk of unmet care needs.

Infection control.WAC 388-78A-2610

The licensee failed to provide necessary handwashing supplies in seven residents' rooms, placing residents, staff, and visitors at risk.

Jan 7, 2026Inspection

Facility is part of the Channel Point LLC licensee. Several staff members interviewed were unfamiliar with required policies, and maintenance work orders were not maintained for ongoing issues.; Report covers pages 16 through 30 of 68. Mentions facility failed to provide requested documentation during the inspection.; Report covers pages 31-45 of 68. The document describes systemic failures in medication management, documentation of resident service agreements, and staff background checks.; The report notes that deficiencies regarding hand hygiene are recurring, previously cited on 10/09/2024. Multiple instances of staff failing to follow hygiene protocols in dining and medication pass scenarios were observed.; The deficiency regarding reference checks (WAC 388-78A-2450) was noted as a recurring deficiency previously cited on 02/08/2024.

Monitoring residents' well-beingWAC 388-78A-2120

Facility failed to monitor and document changes in resident conditions for 7 of 9 residents (R2, R3, R5, R6, R7, R8, and R9), including falls, medication changes, and health incidents.

Facility OrientationWAC 388-112A-0200

No documentation of facility orientation for staff B, C, D, and G; staff reported no orientation provided.

CPR and first-aid training requirementsWAC 388-112A-0720

Staff C had not completed CPR and first-aid training.

Tuberculosis Two step skin testingWAC 388-78A-2484

Facility failed to ensure 4 of 4 sampled staff (A, B, C, D) completed required two-step TB testing within the required timeframe.

Water supplyWAC 388-78A-2950

Facility failed to ensure hot water temperature remained between 105°F and 120°F. Temperatures in 5 areas were measured above 120°F (highest 122.6°F).

Timing of preadmission assessmentWAC 388-78A-2070

Facility failed to complete and document a preadmission assessment for 1 of 5 sampled residents (Resident 3).

Maintenance and housekeepingWAC 388-78A-3090

Facility failed to maintain a safe, sanitary, and well-maintained environment. Observed active roof leaks in the kitchen, above a second-floor ledge, and in Resident 10's room, with no work orders available.

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to ensure the resident or responsible party signed the negotiated service agreement (NSA) for 1 of 9 sampled residents (Resident 4).

Full assessment topicsWAC 388-78A-2090

Facility failed to complete the full resident assessment within 14 days following admission for 4 of 5 newly admitted sampled residents (Residents 4, 6, 8, and 9).

InvestigationsWAC 388-78A-2371

Facility failed to investigate and document investigative actions and findings for incidents jeopardizing residents' health for 3 of 4 sampled residents (Residents 5, 7, and 12).

Safe storage of supplies and equipmentWAC 388-78A-3100

Facility failed to secure hazardous supplies (shampoos, cleansers, hand sanitizer) in 6 locations in the memory care unit, placing residents at risk of ingesting toxic materials.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document the plan to provide assistance with ADLs, outside health support services, intermittent nursing services, and resident preferences for 9 of 10 sampled residents.

Infection controlWAC 388-78A-2610

Facility failed to provide necessary handwashing supplies in 8 of 9 resident rooms and failed to ensure staff washed their hands per recommended guidance, placing residents, staff, and visitors at risk for infection spread.

Training and home care aide certification requirementsWAC 388-112A-2474

Facility failed to ensure 4 of 4 sampled staff completed facility orientation upon hire, 2 of 2 sampled staff completed annual continuing education, and 1 of 4 staff completed CPR/First Aid.

Continuing Education UnitsWAC 388-112A-0611

Staff E and F failed to complete 12 hours of annual continuing education and mandatory dementia-specific training.

Staff reference checksWAC 388-78A-2450

Facility failed to complete reference checks for Staff C.

Service agreement planningWAC 388-78A-2130

Facility failed to complete the Negotiated Service Agreement (NSA) within 30 days of admission for 3 of 5 newly admitted sampled residents (Residents 4, 8, and 9).

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to assess and determine nurse-delegated tasks for residents, failed to notify the nurse delegator of new insulin orders, and lacked documentation of nurse delegation training for staff.

Medication servicesWAC 388-78A-2210

Facility failed to ensure medications were administered as ordered by a physician (missing vitals for heart/blood pressure parameters and missed doses) and failed to ensure safe medication administration practices.

Background checksWAC 388-78A-24642

Facility failed to complete a national fingerprint background check for 1 of 4 sampled staff (Staff A).

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to ensure medications were available for 3 of 9 sampled residents, resulting in missed doses without required alert charting or physician notification.

Medication refusalWAC 388-78A-2230

Facility failed to notify the physician when 2 of 9 sampled residents refused medications.

Oct 9, 2024Investigation

The facility was found in compliance during a follow-up inspection on 2024-12-09 regarding the cited deficiency.

Infection controlWAC 388-78A-2610Corrected Oct 14, 2024

Staff failed to follow proper infection control practices by removing Personal Protective Equipment (PPE) outside of residents' rooms instead of inside, placing staff and residents at risk.

Jun 13, 2024Dispute
CleanReport

This is a letter detailing the results of an Informal Dispute Resolution (IDR) process regarding a Statement of Deficiencies (SOD) report dated 02/08/2024. The IDR resulted in no changes to the original report.

Feb 8, 2024Investigation

Investigation also covered complaints 110730, 113788, and 111646. Allegations regarding staff yelling/threatening and missing narcotics were investigated but not substantiated.

StaffWAC 388-78A-2450Corrected Mar 20, 2024

The facility failed to complete and document required professional reference checks for 1 of 3 staff members reviewed, leaving critical evaluation sections blank.

Feb 15, 2023Investigation

There is also a follow-up letter dated 05/05/2023 indicating that the deficiency for WAC 388-78A-2210 was corrected.

Medication servicesWAC 388-78A-2210Corrected Apr 1, 2023

Staff failed to follow facility medication administration policy, resulting in a medication error where a resident was given another resident's medications.

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References & Resources

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