Assisted Living

Grandhaven Manor

Name: Public quality & inspection record for Grandhaven Manor
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention active and engaging social calendar. Schedule a visit to confirm the fit.

3215 W. Mt. Hope, Lansing, MI 48911|Reported capacity: 150|Licensed & active

Google rating

4.4/5

based on 48 Google reviews

(517) 372-4499 Directions Website

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What this means for your family

Public Google reviewers rate Grandhaven Manor highly. Reviewers highlight: active and engaging social calendar, friendly and welcoming resident community. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

80 public Google reviews available

Grandhaven Manor is widely praised by residents for its active social calendar, friendly community atmosphere, and well-maintained grounds. However, families should be aware of recurring complaints regarding inconsistent office management, difficulties with after-hours maintenance, and specific safety concerns related to building accessibility and communication during medical emergencies.

Quality Themes

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Strengths

Active and engaging social calendar
Friendly and welcoming resident community
Well-maintained grounds and facilities
Helpful and responsive maintenance staff

Concerns

Poor communication and responsiveness from office/management staff (mentioned by 3 reviewers)
Difficulty reaching emergency maintenance after hours (mentioned by 2 reviewers)
Safety hazards regarding building accessibility (patios/walkways) (mentioned by 2 reviewers)
Inconsistent or poor quality of dining services (mentioned by 3 reviewers)

Rating Trends

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Distribution · 80 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve your daily operations?
2We love that the social calendar is so robust; could you walk us through what a typical week of activities looks like for a new resident?
3Since we know that timely communication is important to our family, what is the best way for us to stay in touch with the management team regarding any questions or concerns?
4We saw that the grounds are beautifully maintained; could you show us the outdoor areas and explain how you ensure the walkways and patios remain safe and accessible for residents with varying mobility levels?
5Could you tell us more about how the dining program works and how you gather feedback from residents to ensure the meal quality meets their expectations?
6We understand that medication management is a critical part of care; could you explain your specific process for ensuring accuracy and safety for residents who require daily assistance?

Personalized based on this facility's data

Key Review Excerpts

“My father-in-law has become a new person, excited about his Grand Haven events, signing up for EVERYTHING (his words), and making new friends.”

Memory care family member · 2024★★★★★

“I moved here June 2023 I was welcomed by the staff and the community of seniors there are many things to keep busy if physically able most get around quite well there are several activities for all residents and a monthly newsletter that I personally enjoy”

Long-term resident · 2025★★★★★

“Twice my mother has been taken to the hospital, and the staff knew it- and I was not called.”

Resident's family · 2021★☆☆☆☆

Source: 80 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grandhaven Manor Ldha Lp

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(517) 372-4499

grandhavenmanor.com

3215 W. Mt. Hope

Lansing, MI 48911

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References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

48 reviews from families & visitors

Official Website

Visit grandhavenmanor.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.