Grandhaven Living Center 2 (pier)
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
This facility offers excellent amenities, particularly regarding dining variety and memory care expertise. However, families should conduct their own thorough check on medication administration protocols and staff conduct, as recent critical reviews raised serious concerns about professional standards.
Google Reviews
Google Reviews
41 reviews on Google“Families will find a community praised for its exceptionally clean facilities, engaging social activities, and a highly regarded memory care specialist. While many residents enjoy high-quality meals and a friendly atmosphere, there are serious allegations from some reviewers regarding unprofessional staff behavior and medication management that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging social activities and themed events
- High-quality, dietary-conscious dining
- Knowledgeable memory care specialists
Concerns
- Unprofessional staff behavior and lack of compassion (mentioned by 2 reviewers)
- Issues with medication administration and management
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With such a cozy capacity of 20 residents, how does the staff ensure that everyone gets that personalized, one-on-one attention during mealtimes?
- 2We noticed how much the team values feedback from families; how does the staff typically incorporate resident or family suggestions into the monthly care plans?
- 3What kind of daily activities or social outings are planned to help residents stay connected with the local community?
- 4Since this is an assisted living setting, what is the specific protocol if a resident has a medical emergency or a fall during the overnight hours?
- 5How does the staff manage medication administration to ensure everything is tracked accurately for each resident?
- 6Are there specific ways the team helps residents maintain their independence while still providing the necessary support for daily tasks?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been at GrandHaven a couple years now. I find the Facility is clean and well kept both inside and out . The staff is caring and knowledgeable , and attentive to the Residents needs . I’ve seen a variety of events put on that include carnivals, parties , in house, week long events that explore different cultures and cuisines from around the World.”
“I was very impressed with all that the Grandhaven memory care facility has to offer, especially the lovely rooms with a large sunny window and window seat, caring staff, beautiful grounds with a sidewalk path, and their unique 'neighborhood' concept of the resident's apartments.”
“We have found the staff to be professional, responsive, kind and courteous with few exceptions. My Mom has found the food to be much better than she expected over the 3 months she has been a resident.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has had serious documented issues in early 2023 involving failure to administer prescribed medications to a resident and staff members failing to report felony arrests to management. However, the most recent renewal inspection from January 2025 found the facility to be in compliance with all applicable rules.
Feb 20, 2026OtherCleanReport
No deficiencies found during this inspection.
Jan 10, 2025RoutineCleanReport
No deficiencies found during this inspection.
May 18, 2023ComplaintCleanReport
No deficiencies found during this inspection.
May 4, 2023Complaint
Resident J's medications (including Diltiazem, Ferrous Sulf, Furosemide, Prednisone, Albuterol, Amiodarone, Clopidogrel, and Docusate) were not administered as ordered for multiple days in February and March 2023 due to pharmacy delivery delays.
Apr 19, 2023Complaint
Direct care staff member Brenda Eldridge was administering a discontinued inhaler to Resident J.
Direct care staff members Aniyah Caldwell and Arianna Shaw were arrested and arraigned on felony firearm charges but failed to report these arrests to management as required by employment conditions.
Ownership & Operations
Who Operates This Facility
Grandhaven Living Center LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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