Grandhaven Living Center 3 (harbor)
Families consistently rate this highly — reviewers highlight clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
Grandhaven offers a clean, engaging environment with well-designed memory care facilities that many families appreciate. However, because there are serious, recurring reports of unprofessional staff behavior and medication management issues, we strongly recommend conducting unannounced visits and speaking directly with current residents' families to verify the quality of daily care.
Google Reviews
Google Reviews
41 reviews on Google“Grandhaven Living Center receives a polarized mix of feedback, with many reviewers praising the facility's cleanliness, engaging activities, and helpful administrative staff. However, significant concerns have been raised regarding the quality of care, with reports of unprofessional staff behavior, medication management issues, and poor food quality. Families should weigh the positive environment and community events against serious allegations regarding resident treatment.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging resident activities and events
- Helpful and responsive administrative staff
- Spacious and bright living quarters
Concerns
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Poor food quality and service (mentioned by 2 reviewers)
- Medication management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is quite active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2What steps are currently in place to ensure that medication administration is handled with the highest level of accuracy and oversight?
- 3Since residents enjoy the bright and spacious living quarters, how do you encourage social interaction and engagement during the daily activities?
- 4We understand that dining is a major part of the resident experience; what specific improvements or changes have you made recently to the menu and food service?
- 5How do you foster a supportive and professional culture among your care team to ensure every resident feels respected and well-cared for?
- 6Given that this is a smaller community of 20 residents, how do you tailor your care plans to ensure each individual's specific health needs are met?
Personalized based on this facility's data
Key Review Excerpts
“I’ve seen a variety of events put on that include carnivals, parties , in house, week long events that explore different cultures and cuisines from around the World. The food is excellent here and served with attention to dietary needs and individual taste.”
“The staff here are consistently rude and unprofessional, showing little respect or compassion for the residents. We've witnessed multiple instances of staff withholding medication and delivering verbal lashings to residents.”
“I was very impressed with all that the Grandhaven memory care facility has to offer, especially the lovely rooms with a large sunny window and window seat, caring staff, beautiful grounds with a sidewalk path, and their unique 'neighborhood' concept.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has had several documented issues, including a serious investigation regarding a resident found unresponsive and delays in medical care, as well as administrative failures regarding staff background checks, training documentation, and resident health assessments. However, the most recent renewal report from early 2026 indicates the facility is in compliance with all applicable rules.
Feb 20, 2026OtherCleanReport
No deficiencies found during this inspection.
Jan 15, 2026RoutineCleanReport
No deficiencies found during this inspection.
Jan 30, 2024Routine
No documentation available to review that direct care worker Grace Amsterdam was trained in first aid and Cardiopulmonary resuscitation.
No documentation available to review that direct care worker Nicole Hayward had been fingerprinted through the Michigan Workforce Background Check.
Resident A was admitted on 09/29/2023, but there was no written health care appraisal completed within the required 90-day period before admission or within 30 days after admission available for review.
Jan 12, 2023Complaint
Allegation that Resident A was found unresponsive and medical attention was not sought in a timely manner; Resident B was not administered medications as prescribed due to medications not being refilled by the facility.
Ownership & Operations
Who Operates This Facility
Grandhaven Living Center LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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