Good Shepherd Village at Endwell
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While the facility offers an impressive physical environment and amenities, the admissions process appears to be a major pain point. If you are considering this facility, ensure you have a clear, written timeline for any transitions and do not rely solely on phone messages; try to establish a direct contact person early in your search.
Google Reviews
Google Reviews
10 reviews on Google“Good Shepherd Village at Endwell offers a physically beautiful, well-maintained campus with modern amenities and tasty dining options. However, families report significant frustration with the admissions process, citing poor communication, unresponsiveness, and abrupt administrative decisions.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Modern, updated apartment facilities
- Variety of senior living options
- High-quality amenities like fitness center and library
Concerns
- Poor communication and unresponsive admissions department (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a beautiful and modern campus, what are some of the favorite amenities or common areas where residents like to gather for social time?
- 2We want to make sure we stay in the loop, so what is the best way for our family to maintain regular, consistent communication with the nursing team?
- 3Could you tell us more about the specialized programming and support available for residents who may need extra help with memory care?
- 4In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 5What does a typical daily schedule look like, and are there specific activities in the library or fitness center that residents participate in regularly?
- 6We noticed the facility has a perfect 5-star health inspection rating; how does the team work together to maintain such high clinical standards?
Personalized based on this facility's data
Key Review Excerpts
“We were given one week—seven days—to move our dad into memory care. No warning. No time to process. No paperwork. No chance to make other plans. Just a deadline. Like a door slammed shut”
“I have been trying to call admissions for two days to get information. Who answered refers me to admissions. I leave a message, to call me back and no one does. Costumer service and response are very low.”
“New additions and renovations currently going on. The apartments are updated and decorations throughout the building are tasteful. Meals are tasty!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
2
measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Shepherd Village at Endwell shows a mixed safety record with 30 deficiencies across three surveys, primarily in fire safety, emergency preparedness, and electrical systems. Most concerning are recurring issues with generator backup power and fire alarm maintenance that persist from 2021 to 2025. While all past deficiencies have correction dates, recent 2025 issues with emergency systems and life support protocols remain under correction plans, suggesting ongoing infrastructure challenges families should discuss during visits.
Nov 20, 2025Routine6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 21, 2024Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Nov 10, 2021Routine16
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Good Shepherd Village at Endwell
nonprofit
Ownership & Management
Owners
Fgs. INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit goodshepherdcommunities.org
Medicare data downloads
Original nursing home datasets
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