Hilltop Manor West
Families consistently rate this highly — reviewers highlight compassionate and competent nursing staff. Schedule a visit to confirm the fit.
based on 15 Google reviews
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What this means for your family
This facility is a strong candidate if you value a clean, beautifully decorated environment and a staff known for building rapport with residents. However, families should perform thorough due diligence during the transition from independent to assisted living, as one reviewer experienced a significant drop in care quality during that move.
Google Reviews
Google Reviews
15 reviews on Google“Hilltop Manor West is frequently praised for its clean, beautifully decorated environment and a compassionate nursing staff that builds strong rapport with residents. However, one family reported a significant discrepancy between the initial sales promises and the actual level of care provided once a resident transitioned to assisted living.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and competent nursing staff
- Clean and well-maintained facilities
- Helpful admissions and administrative staff
- Pleasant and decorated living spaces
Concerns
- Discrepancy between sales promises and actual care delivery
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed how much care goes into the decor of the living spaces; how do residents typically personalize their rooms to make them feel like home?
- 2Since the nursing staff is such a vital part of the community, how do you ensure that the high level of care promised during the move-in process is consistently maintained every day?
- 3How does the administrative team communicate with families to ensure we are always up-to-date on any changes in our loved one's care plan?
- 4What does a typical day of social activities and community engagement look like for the residents here?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate nursing response?
- 6We appreciate how responsive the management is to community feedback; how does the facility use resident or family input to improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“Overall, the staff was caring, competent and compassionate, ( We call it "the 3 C's.") They developed a very nice rapport with our sister.”
“She was always willing to take my calls and answer ALL of the many questions that I had!”
“My mom has been in the nursing home part of hilltop for 2 years. Before that she was in assisted living. She is well taken care of and I am so thankful that we have her there.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
5 violations from 8 inspections
Oct 7, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jun 24, 2025Routine
Disaster and emergency planning
Medication management.
Records and reports.
Dec 18, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 10, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 16, 2024Routine
Resident services
Medication management.
Aug 29, 2023OtherCleanReport
No deficiencies found during this inspection.
Mar 23, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Mar 25, 2022OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Umh NY CORP.
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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