Susquehanna Nursing & Rehabilitation Center, L L C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High staff turnover (67%)
- High RN turnover (67%)
Bottom 25% in NY · Critically understaffed (RN) · $32,321 in fines
What this means for your family
This facility has a history of severe safety and hygiene concerns that should be carefully investigated before admission. While the physical therapy department is frequently cited as a strength, the recurring reports of neglect and poor communication from administration suggest significant risks to resident well-being.
Google Reviews
Google Reviews
44 reviews on Google“Susquehanna Nursing & Rehabilitation Center faces severe and consistent criticism regarding patient neglect, poor hygiene, and unprofessional staff behavior. While a small minority of reviewers praise the physical and occupational therapy departments, the overwhelming majority of feedback highlights dangerous lapses in medical care, long response times for call buttons, and filthy living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Occasional dedicated individual staff members
Concerns
- Severe neglect and lack of basic hygiene (mentioned by 12 reviewers)
- Unprofessional, rude, or uncaring staff (mentioned by 10 reviewers)
- Facility cleanliness and sanitation issues (mentioned by 8 reviewers)
- Slow or non-existent response to call buttons (mentioned by 4 reviewers)
- Poor medical management and medication errors (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a 75% response rate to online feedback; how does your leadership team use that family input to make tangible changes to daily operations?
- 2Given the recent focus on sanitation and facility upkeep, could you walk me through your current daily cleaning protocols and how you ensure high standards are maintained in resident rooms?
- 3We understand that timely assistance is crucial; what is your current process for monitoring and responding to call buttons to ensure residents get help when they need it?
- 4How does your nursing team coordinate medication management to ensure accuracy and prevent the types of errors that can sometimes occur in a high-capacity facility?
- 5I’ve heard positive things about your physical and occupational therapy programs; how are those services integrated into the daily routine for residents who need that extra support?
- 6Could you describe how your staff is trained to handle communication with families, especially when there are concerns regarding a resident's care or hygiene?
Personalized based on this facility's data
Key Review Excerpts
“The only positive thing I have to say is the Physical Therapy and Occupational therapy were the best. Jamie was my PT and Rhonda was OT. They went above and beyond.”
“My mother has end stage dementia and lays for 8-12 hours in her own excrement! She has had multiple falls and they have not done anything to maintain her safety.”
“The staff here loves the residents like they are family. I can speak from expierence.!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 8 deficiencies, raising concerns about responsiveness to care issues. The facility shows recurring problems across basic care delivery, food service and nutrition, and facility safety systems spanning all four surveys from 2019-2025. While all deficiencies have reported correction dates, the persistent pattern across years suggests ongoing operational challenges that families should investigate thoroughly before placement decisions.
Feb 27, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Sep 16, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 16, 2024Routine15
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 2, 2022Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Nov 7, 2019Routine9
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Sep 16, 2024
$32,321
Ownership & Operations
Who Operates This Facility
Susquehanna Nursing & Rehabilitation Center, L L C
for profit
Ownership & Management
Owners
282 Riverside LLC
Owner · Organization
Bacchi, Anthony
Owner (parent company)
Farbenblum, Edward
Owner (parent company)
Lebovich, Tibor
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit livinglegendshealth.com
Medicare data downloads
Original nursing home datasets
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