Glen Ridge Health Campus
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
Glen Ridge offers an excellent rehabilitation program and a clean environment, making it a strong candidate for short-term recovery. However, the recurring reports of long wait times for call lights and poor communication are significant red flags. If you choose this facility, ensure you have a plan for frequent family visits to monitor your loved one's daily care needs.
Google Reviews
Google Reviews
72 reviews on Google“Glen Ridge Health Campus receives polarized feedback, with many families praising the rehabilitation therapy team and the facility's cleanliness. However, there is a persistent and concerning pattern of reports regarding severe understaffing, leading to long response times for call lights and lapses in basic hygiene and patient care. Families should weigh the high-quality therapy services against the significant risk of inconsistent nursing attention.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Clean and well-maintained facility
- Engaging activities and social programs
- Compassionate and attentive individual staff members
Concerns
- Chronic understaffing leading to ignored call lights (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent hygiene and basic patient care (toileting/bed changes) (mentioned by 6 reviewers)
- Disorganized and stressful discharge process (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how does that open line of communication translate to how you keep families updated on their loved one's daily health status?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and that residents receive timely assistance with hygiene and toileting?
- 3Your rehabilitation team receives wonderful feedback; how do you ensure that same level of dedicated, one-on-one attention is maintained for long-term residents who aren't in active therapy?
- 4What is your process for ensuring that medication management is consistent and error-free, especially during shift changes?
- 5Could you walk me through the discharge planning process to help me understand how you coordinate care and support for families during that transition?
- 6What are some of the most popular activities or social programs currently running, and how do you encourage residents with different mobility levels to participate?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is equally amazing. Their encouragement, consistency, and personalized care made a huge difference in the patients recovery and quality of life.”
“My mother has experienced repeated and significant delays in staff response to her call light when requesting assistance to use the restroom/basic needs. On multiple occasions, she waited two to four hours for assistance.”
“The facility is spotless and always smells wonderful, especially with the aroma of the homemade meals being prepared for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing concerning issues with resident protection from abuse and neglect, accident prevention, and medication management. The facility has faced recurring problems with safety oversight, fire safety systems, and care planning across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.
Jun 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 5, 2025Routine7
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 15, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Mar 15, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 2, 2019Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Glen Ridge Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 77 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit glenridgehc.com
Medicare data downloads
Original nursing home datasets
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