Klondike Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise kind and patient nursing staff. Still worth an in-person visit.
based on 16 Google reviews

Watch Klondike Nursing and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While many families report a clean environment and kind staff, the serious allegations regarding neglect and fall protocols are concerning. We strongly recommend that you conduct an unannounced visit and specifically ask the administration about their protocols for repositioning residents and their procedures for reporting and treating falls.
Google Reviews
Google Reviews
16 reviews on Google“Klondike Nursing and Rehabilitation Center receives polarized feedback, with many families praising the staff's kindness and the facility's cleanliness, while others report severe concerns regarding patient neglect. Specific allegations of poor hygiene, failure to prevent pressure ulcers, and inadequate fall protocols contrast sharply with reports of a welcoming and attentive environment. Families should be aware that while some find the care exceptional, there are serious documented lapses in basic medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Kind and patient nursing staff
- Clean and well-maintained facility
- Responsive and helpful leadership
- Effective rehab therapy support
Concerns
- Neglect leading to pressure ulcers and lack of hygiene
- Inadequate fall protocols and failure to seek medical attention after head injuries
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how kind and patient the nursing staff is here; how do you foster that culture of care among your team?
- 2What specific protocols are in place to ensure residents are monitored closely for fall prevention and immediate medical follow-up if an accident occurs?
- 3Could you tell me more about your skin care and hygiene routines to ensure residents stay comfortable and healthy?
- 4What is the current menu like, and how do you work with residents to ensure their dining experience is enjoyable?
- 5What kind of daily activities or social engagement programs do you offer to keep the residents active and connected?
- 6How does the leadership team stay involved with the residents and respond to any specific needs or concerns that arise?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been a resident at this nursing home, and I am truly grateful for the care she receives. The staff treats her with patience, dignity, and genuine kindness.”
“I am so thrilled at the care and cleanliness of this facility!! My brother has been here for 2 months now for rehab...Ally, Sondra, and many more I know I have forgotten the names...sorry...but also Rick Seal the main Director has gone above and beyond to help my brother in many ways!”
“My family and I are deeply disappointed and heartbroken by the care our family member received in this facility. She was treated with a shocking lack of respect and compassion. After suffering a stroke, she was left sitting in bed for extended periods without proper repositioning or hygiene, ultimately developing painful pressure ulcers—a clear sign of neglect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Klondike Nursing and Rehabilitation Center has a concerning pattern of recurring deficiencies, with families filing complaint reports in 2024 regarding resident protection from abuse and neglect. The facility repeatedly struggles with care planning, medication management, and electrical safety systems across multiple surveys from 2018-2024. While all deficiencies show correction dates, the persistence of similar issues suggests ongoing operational challenges that warrant careful consideration during visits.
Mar 12, 2026Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 20, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jan 23, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 6, 2019Routine16
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Dec 20, 2024
$6,900
Fine
Jan 23, 2024
$26,162
Ownership & Operations
Who Operates This Facility
Klondike Nursing and Rehabilitation Center
for profit
Chain Affiliation
Encore Health Partners
12 facilities nationwide
Chain avg rating: 2.6/5 · Rank 6 of 12
Ownership & Management
Owners
Encore Parent Holdings LLC
Owner · Organization
Encore Investors 2 LLC
Owner (parent company) · Organization
Grinspan, Eli
Owner (parent company)
Grinspan, Isaac
Owner (parent company)
Rubenstein, David
Owner (parent company)
Zoberman, Sarah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit facebook.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Springs at Stony Brook
2.0 miNursing Home · Louisville, KY
Cherokee Park Rehabilitation
3.0 miNursing Home · Louisville, KY
Nazareth Home
4.0 miNursing Home · Louisville, KY
Highlands Nursing and Rehabilitation
4.2 miNursing Home · Louisville, KY
Little Sisters of the Poor
4.2 miNursing Home · Louisville, KY
Lyndon Crossing
4.4 miNursing Home · Louisville, KY