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Nursing HomeMedicaid

Klondike Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise kind and patient nursing staff. Still worth an in-person visit.

3802 Klondike Lane, Klondike · Louisville, KY 4021862 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 16 Google reviews

Klondike Nursing and Rehabilitation Center Nursing Home in Louisville, KY — Street View
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What this means for your family

While many families report a clean environment and kind staff, the serious allegations regarding neglect and fall protocols are concerning. We strongly recommend that you conduct an unannounced visit and specifically ask the administration about their protocols for repositioning residents and their procedures for reporting and treating falls.

Google Reviews

Google Reviews

16 reviews on Google
Klondike Nursing and Rehabilitation Center receives polarized feedback, with many families praising the staff's kindness and the facility's cleanliness, while others report severe concerns regarding patient neglect. Specific allegations of poor hygiene, failure to prevent pressure ulcers, and inadequate fall protocols contrast sharply with reports of a welcoming and attentive environment. Families should be aware that while some find the care exceptional, there are serious documented lapses in basic medical oversight.

Quality Themes

Tap a score for details
Food1.0Staff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Kind and patient nursing staff
  • Clean and well-maintained facility
  • Responsive and helpful leadership
  • Effective rehab therapy support

Concerns

  • Neglect leading to pressure ulcers and lack of hygiene
  • Inadequate fall protocols and failure to seek medical attention after head injuries

Rating Trends

Tap a year to see what changed

2344.32025(16)5.02026(3)

Distribution · 19 analyzed

5
16
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how kind and patient the nursing staff is here; how do you foster that culture of care among your team?
  • 2What specific protocols are in place to ensure residents are monitored closely for fall prevention and immediate medical follow-up if an accident occurs?
  • 3Could you tell me more about your skin care and hygiene routines to ensure residents stay comfortable and healthy?
  • 4What is the current menu like, and how do you work with residents to ensure their dining experience is enjoyable?
  • 5What kind of daily activities or social engagement programs do you offer to keep the residents active and connected?
  • 6How does the leadership team stay involved with the residents and respond to any specific needs or concerns that arise?

Personalized based on this facility's data


Key Review Excerpts

My mother has been a resident at this nursing home, and I am truly grateful for the care she receives. The staff treats her with patience, dignity, and genuine kindness.

Long-term resident's family · 2026★★★★★

I am so thrilled at the care and cleanliness of this facility!! My brother has been here for 2 months now for rehab...Ally, Sondra, and many more I know I have forgotten the names...sorry...but also Rick Seal the main Director has gone above and beyond to help my brother in many ways!

Rehab patient's family · 2025★★★★★

My family and I are deeply disappointed and heartbroken by the care our family member received in this facility. She was treated with a shocking lack of respect and compassion. After suffering a stroke, she was left sitting in bed for extended periods without proper repositioning or hygiene, ultimately developing painful pressure ulcers—a clear sign of neglect.

Long-term resident's family · 2025☆☆☆☆
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
90%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility64.4%
Worse than Avg
Here
64.4%
US
12.1%
KY
16.5%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
19.5%
KY
29.6%
Jefferson
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
KY
94.3%
Jefferson
84.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.3%
KY
15.5%
Jefferson
13.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
14.4%
KY
14.7%
Jefferson
12.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
15.5%
KY
16.4%
Jefferson
20.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.0%
Better than Avg
Here
95.0%
US
81.8%
KY
83.9%
Jefferson
73.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.0%
Mixed vs Avgs
Here
75.0%
US
79.8%
KY
83.6%
Jefferson
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
KY
1.7%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
2penalties
Well below state avg (3.4)
5 complaint-triggered
$33,062 in fines
Clean record — no deficiencies

Klondike Nursing and Rehabilitation Center has a concerning pattern of recurring deficiencies, with families filing complaint reports in 2024 regarding resident protection from abuse and neglect. The facility repeatedly struggles with care planning, medication management, and electrical safety systems across multiple surveys from 2018-2024. While all deficiencies show correction dates, the persistence of similar issues suggests ongoing operational challenges that warrant careful consideration during visits.

Mar 12, 2026Routine
2
0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Dec 20, 2024Routine
6
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Jan 23, 2024Complaint
5
0657Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Sep 6, 2019Routine
16
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0710Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Dec 20, 2024

$6,900

Fine

Jan 23, 2024

$26,162

Ownership & Operations

Who Operates This Facility

Owner / Operator

Klondike Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Encore Health Partners

Chain Size

12 facilities nationwide

Chain avg rating: 2.6/5 · Rank 6 of 12

Ownership & Management

Owners

Encore Parent Holdings LLC

Owner · Organization

100%

Encore Investors 2 LLC

Owner (parent company) · Organization

Grinspan, Eli

Owner (parent company)

Grinspan, Isaac

Owner (parent company)

Rubenstein, David

Owner (parent company)

Zoberman, Sarah

Owner (parent company)

Key personnel

Cbre Capital Markets INC5% or Greater Mortgage InterestFischel, MayerOfficer / DirectorGrinspan, EliOfficer / DirectorEncore Health Partners 2 LLCManagerBlevins, CandaceManager
Source: Medicare provider data

Contact

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References & Resources

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