Louisville East Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 72 Google reviews
Watch Louisville East Post Acute
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility's physical environment and therapy department are frequently praised, the recurring reports of neglect, poor hygiene, and slow response times are significant red flags. If you choose this facility, you must be prepared to be an extremely active advocate for your loved one, specifically monitoring their daily hygiene and ensuring call lights are answered promptly.
Google Reviews
Google Reviews
72 reviews on Google“Louisville East Post Acute receives highly polarized feedback, with many families praising the facility's physical environment and therapy team, while others report severe neglect and communication failures. While some visitors describe a clean, modern facility with attentive staff, a significant number of reviewers express deep concern regarding understaffing, poor hygiene, and unprofessional behavior toward residents. Families considering this facility should be aware that experiences appear to vary significantly depending on the specific unit and the day of the week.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term physical therapy
- Modern, well-maintained facility aesthetics
- Helpful administrative and social services staff
- Dedicated specialized units for specific care needs
Concerns
- Significant understaffing leading to delayed response times (mentioned by 11 reviewers)
- Poor hygiene and failure to assist with basic toileting/incontinence care (mentioned by 9 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 8 reviewers)
- Poor food quality and cold meals (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical therapy program; can you tell us more about how the therapists work with residents during short-term stays?
- 2With the specialized care units you have here, how do you ensure that staff are specifically trained to assist with personal hygiene and incontinence care?
- 3What steps are being taken to ensure that meal temperatures and food quality remain consistent for all residents during dining hours?
- 4How does the nursing team manage medication administration and communication with families to ensure nothing is missed?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6We noticed the administrative team is very active in responding to community feedback; how does that feedback loop help improve daily resident care?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team is very helpful and informative. A few of the aides were very nice and kind to us”
“The Administrative staff have been very responsive to my needs. I love that there are several very nice sitting areas to visit privately with loved ones.”
“Weekend staff is a little iffy with care, but I have always been able to reach out to someone for a resolution. Joni and Jake have been great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Louisville East Post Acute has faced concerning complaints from families, resulting in 5 complaint-triggered deficiencies including issues with accident prevention, care planning, pressure ulcer care, food quality, and pest control. The facility shows recurring problems across surveys in fire safety systems, electrical safety, and infection control, suggesting ongoing maintenance and safety challenges that appear to persist rather than being fully resolved.
Sep 5, 2025Routine5
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 15, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 19, 2024Routine21
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 19, 2024Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 16, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 15, 2025
$6,370
Fine
Aug 15, 2025
$6,370
Ownership & Operations
Who Operates This Facility
Louisville East Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 109 of 260
Ownership & Management
Owners
Providence Group of Kentuckiana LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit providencelouisville.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Klondike Nursing and Rehabilitation Center
1.3 miNursing Home · Louisville, KY
Seneca Place
1.7 miNursing Home · Louisville, KY
Signature Healthcare of East Louisville
2.1 miNursing Home · Louisville, KY
Westport Place Health Campus
3.1 miNursing Home · Louisville, KY
The Episcopal Church Home
3.4 miNursing Home · Louisville, KY
Sam Swope Care Center
3.5 miNursing Home · Masonic Home, KY