Generations at Regency
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 141 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in IL · Below recommended RN staffing · Below chain average · $51,194 in fines
What this means for your family
While the facility is praised for its cleanliness and rehabilitation therapy, there is a concerning pattern of neglect and poor communication reported by families. We strongly advise you to visit during off-hours and weekends to observe actual staffing levels and response times, rather than relying on the high volume of positive reviews from student clinical programs.
Google Reviews
Google Reviews
141 reviews on Google“Generations at Regency presents a polarized experience, with a high volume of positive reviews from CNA students praising the facility as a clean and educational environment. However, family members and residents report serious concerns regarding neglect, poor communication, medication errors, and slow response times to basic needs. Prospective families should look past the student-focused feedback and investigate the actual quality of daily patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Supportive environment for nursing students
- Strong rehabilitation and therapy programs
- Welcoming atmosphere for short-term stays
Concerns
- Neglect and slow response times to patient needs (mentioned by 6 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through the current nurse-to-resident ratios and how you ensure timely responses to call lights throughout the day and night?
- 2We understand that medication management is a critical part of care; what specific protocols and double-check systems do you have in place to ensure medications are administered accurately?
- 3How does your leadership team facilitate consistent and proactive communication with family members regarding changes in a resident's health or care plan?
- 4With your facility's strong focus on rehabilitation and therapy, how do you integrate these services into the daily routine for residents who are here for long-term care?
- 5Could you share how you foster a positive and professional culture among your staff to ensure that every resident feels treated with kindness and respect?
- 6What steps are you taking to improve the dining experience and ensure that residents are satisfied with the quality and variety of their daily meals?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was neglected at this facility, and she ultimately lost her life after what happened there. She fell and was left on the floor for hours, screaming for help. No one responded.”
“My mom went from her own room to a room with 3 other women! In a corner with no window or light! No more therapy or restorative care. She died a few weeks later and got a bill over 10,000!”
“My brother has lived here since before Covid. He is healthier than he has been in 10 years. He says the staff are wonderful to him and even though he is an hour away from family, he won’t move closer.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to serious deficiencies including one harm-level violation for inappropriate treatment and care, plus repeated concerns about resident safety and protection from abuse. The facility shows persistent problems across accident prevention (cited multiple times), care planning, and fire safety systems, though all violations have been reportedly corrected. Given the pattern of complaint-triggered investigations and recurring safety issues, families should visit carefully and ask specific questions about current safety protocols and care oversight.
Feb 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 11, 2025Routine16
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 24, 2024Routine21
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Dec 18, 2025
$276,125
Fine
Apr 11, 2025
$25,625
Fine
Oct 26, 2023
$26,010
Ownership & Operations
Who Operates This Facility
Generations at Regency
for profit
Chain Affiliation
Generations Healthcare Network
7 facilities nationwide
Chain avg rating: 3.8/5 · Rank 22 of 33
Ownership & Management
Owners
Barrish Group Limited Partnership
Owner · Organization
Ralph Gesualdo Childrens Trust
Owner · Organization
Barrish, Bryan
Owner
Gesualdo, Ralph
Owner
Giannini, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit generationsregency.com
Medicare data downloads
Original nursing home datasets
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