Garden Terrace Healthcare Center of Federal Way
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 377 Google reviews

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What this means for your family
Garden Terrace offers a clean, hotel-like environment with strong therapy services that are excellent for post-surgery recovery. However, families should be aware of reports regarding inconsistent staffing and administrative disorganization; we strongly recommend being present daily to advocate for your loved one's hygiene and medication needs.
Google Reviews
Google Reviews
377 reviews on Google“Garden Terrace Healthcare Center of Federal Way is widely praised for its clean, modern, and hotel-like environment, with many families highlighting the friendly and professional nursing and therapy staff. However, several critical reviews raise serious concerns regarding inconsistent staffing levels, neglectful hygiene care, and poor administrative communication, particularly regarding discharge planning and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Friendly and professional front-line nursing staff
- Effective physical and occupational therapy programs
- Welcoming and aesthetically pleasing atmosphere
Concerns
- Inconsistent staffing levels leading to slow response times (mentioned by 4 reviewers)
- Poor hygiene and neglect of basic patient care (e.g., bedsores, soiled diapers) (mentioned by 3 reviewers)
- Disorganized administration and poor communication regarding care plans/medications (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 314 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the facility looks; how do you ensure this high standard of cleanliness is maintained for every resident's room?
- 2We noticed the nursing staff is very friendly at the front desk; how do you ensure that same level of attentive, hands-on care is consistent during the night shifts?
- 3Can you walk us through your specific process for medication management and how you communicate any changes in a resident's care plan to the family?
- 4What specific protocols do you have in place to ensure skin integrity and prevent issues like bedsores for residents with limited mobility?
- 5How does the facility handle medical emergencies or sudden changes in health status after regular business hours?
- 6What kind of daily activities or social programs do you offer to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The difference from last night to lunchtime today is like night and day! Mom was in the dining room having a yummy lunch when we arrived, dressed in clean pj's, hair combed, nails trimmed, and was talkative, smiling, laughing and happy.”
“In the past, she felt like the staff were just “dealing with her,” but at Garden Terrace the staff truly make her feel heard, cared for, and valued.”
“The administrative portion of the this facility is disorganized and does not live up to its commitments. Most of the CNAs and front desk receptionists are very friendly and helpful. However, the administrators do not hire enough help and I often had to change and bath my mother while she was a client at this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Garden Terrace Healthcare Center shows concerning patterns with 85 deficiencies across seven surveys, including eight complaint-triggered violations where families reported issues. The facility has persistent problems with care planning, infection control, and fire safety systems that repeat across multiple inspections. Recent complaints involved wound care, pain management, and treatment quality, indicating ongoing care concerns that families should investigate thoroughly before placement.
Sep 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 16, 2025Routine31
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jun 16, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 3, 2024Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Garden Terrace Healthcare Center of Federal Way
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 27 of 194 (Best)
Ownership & Management
Owners
Developers Investment Company INC
Owner · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
377 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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