Garden Terrace Healthcare Center of Federal Way
Families consistently rate this highly — reviewers highlight clean, modern, and well-maintained facility. Schedule a visit to confirm the fit.
based on 386 Google reviews
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What this means for your family
Garden Terrace offers a clean, modern environment with a highly regarded therapy team that often produces excellent recovery outcomes. However, families must be aware of consistent reports regarding understaffing and administrative lapses; we strongly recommend being present regularly to advocate for your loved one's hygiene and care needs.
Google Reviews
Google Reviews
386 reviews on Google“Garden Terrace Healthcare Center of Federal Way is widely praised for its clean, modern, and hotel-like environment, with many families highlighting the friendly and professional nursing and therapy staff. However, several reviewers have raised serious concerns regarding understaffing, inconsistent communication from management, and instances of neglect regarding hygiene and medication management. While many families report excellent rehabilitation outcomes, others have experienced significant distress due to lapses in basic patient care and administrative disorganization.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Friendly and professional nursing and therapy staff
- Effective rehabilitation and physical therapy programs
- Welcoming and inviting atmosphere
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Poor hygiene and patient neglect (bed sores, failure to clean) (mentioned by 4 reviewers)
- Disorganized administration and poor communication (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 245 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how clean and modern the facility is; how do you ensure the living spaces stay so well-maintained for the residents?
- 2The nursing and therapy staff have such a great reputation here; could you tell us more about how the team coordinates care between physical therapy and daily nursing needs?
- 3How does the administration ensure that communication remains clear and consistent between the facility and family members regarding a resident's daily well-being?
- 4What specific protocols are in place to ensure medication is administered accurately and on a strict schedule every day?
- 5In the event of a medical emergency during the night, what is the immediate process for getting a resident the care they need?
- 6We'd love to hear more about the social side of things—what kind of daily activities or community events do the residents typically participate in?
Personalized based on this facility's data
Key Review Excerpts
“In the past, she felt like the staff were just “dealing with her,” but at Garden Terrace the staff truly make her feel heard, cared for, and valued.”
“The 4 stars are for the Staff, they are great, however, the problem with Garden Terrace is there is never enough of that fabulous staff. Tonight as I went to visit my mother, 5 rooms had lights flashing, and there was only a couple staff (as far as I could tell) available to deal with all the calls for help.”
“They DO NOT TAKE CARE OF ELDERLY people in critical condition!!! My father came there in from heart surgery COULD eat and sit up and in less than a week got worse and worse by the day.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 8, 2025Inspection18Report
Follow-up inspection conducted on 10/08/2025 found no deficiencies. This document references compliance determinations 66918 and 63431.; Attestation statements signed by Administrator on 2025-06-17.; The facility is a dual-certified location (Assisted Living/Skilled Nursing) but lacked specific policies for the assisted living portion.
Department found that previously identified deficiencies were corrected.
Department found that previously identified deficiencies were corrected.
Department found that previously identified deficiencies were corrected.
Department found that previously identified deficiencies were corrected.
Facility failed to complete a full assessment of care needs, capabilities, and preferences for 3 of 4 sampled residents within 14 days of admission.
Facility failed to document in 3 of 5 residents' service agreements a plan to monitor and address interventions for clinical needs, such as catheter care and hypertension/anxiety management.
Facility failed to ensure 3 of 5 residents or their representatives signed an annual Negotiated Service Agreement.
Facility failed to ensure menus were not repeated within a three-week timeframe.
Unsanitary kitchen conditions including dust and debris on fans, light fixtures, and shelves; and uncovered food in refrigeration.
Facility failed to ensure 2 of 4 staff members were screened for TB within three days of employment.
Facility failed to notify the Department in writing within 10 days of a change in administrator.
Facility failed to provide 5 of 9 residents with a copy of the facility's policy for acceptance of Medicaid and failed to obtain a signature.
Facility failed to ensure 4 of 6 staff completed required training in dementia, mental health, CPR, first aid, and continuing education.
Facility failed to provide a system for 9 of 9 residents to summon staff for assistance in resident-accessible areas.
Facility failed to submit background authorization forms or complete fingerprint background checks for 5 of 6 staff members.
Facility failed to develop and implement written policies and procedures for assisted living services, only having policies for skilled nursing.
Facility failed to properly store over-the-counter medications separately for each resident.
Facility failed to ensure 6 of 6 staff had documented qualifications, orientation, or training for their assigned duties.
Sep 16, 2025Investigation
The document package includes a cover letter dated 2025-10-30 stating that a follow-up inspection on 2025-10-30 found no deficiencies and that the previous citation was corrected.
Facility failed to ensure safe handling and storage of liquid narcotic medication (Oxycodone) for Resident 1, with reports of medication spilling, missing amounts, and unexplained changes in medication color/taste.
Aug 8, 2025Enforcement$1,600.00Report
Letter details an imposition of civil fines totaling $1,600.00 for uncorrected deficiencies previously cited on June 2, 2025.
Failed to complete two residents' pre-admission assessments.
Failed to document in two residents' service agreements a plan to monitor and address interventions required to meet their care and current clinical needs.
Failed to ensure four staff completed all required training to perform their job duties and responsibilities.
Failed to complete a national fingerprint background check for three staff.
May 20, 2025Fire
The inspection conducted on 04/21/2025 was marked 'Disapproved'. A follow-up inspection on 05/20/2025 confirmed that all violations from the previous inspection have been corrected, resulting in an 'Approved' status.
Facility unable to provide an annual forward flow report.
Facility needs a heat survey for the commercial hood to determine required fusible link rating; current report shows 7 links at 450 degrees.
A bush outside by room 322 obstructs the exit door, making it harder to open and close.
Facility unable to provide a fuel sample report for their generator.
May 7, 2024Fire
Initial inspection on 2024-03-21 resulted in a 'Disapproved' status. A follow-up inspection on 2024-05-07 confirmed all violations noted during previous inspection(s) have been corrected.
Sprinkler heads were loaded in the kitchen and laundry room.
The facility's hood suppression report shows it is yellow tagged.
The fire extinguisher in the Riser room is not properly mounted.
Dec 14, 2023Inspection
A separate follow-up letter indicates these deficiencies were verified as corrected by 02/05/2024.; The document includes both a formal statement of deficiencies regarding medication and a cover letter/inspection summary listing additional consultation items.
Facility failed to maintain/post the current license, failed to post the 2020 inspection report, and failed to renew the Medical Test Site Waiver certificate.
The facility failed to have a valid food worker card for two food service employees.
Facility failed to notify the Department in writing of a change in the assisted living facility administrator within 10 days of hire.
The facility failed to keep ceiling tiles throughout the facility clean and in good condition due to water damage.
Menu items repeated within a three-week timeframe; food service director was unaware of the requirement to include all food options or avoid repeating menu items.
Facility failed to provide specific group activities for assisted living residents; activities were nursing-home based, and no specific AL calendar was created.
The facility failed to ensure all staff completed required specialized training for dementia for four residents with a primary diagnosis of dementia.
2 out of 7 sampled residents did not have an annual negotiated service agreement (NSA) signed by the resident or their representative.
The facility failed to document potential side effects and interventions for a resident receiving blood-thinning medication (Aspirin and Clopidogrel), placing the resident at risk.
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References & Resources
Google Maps
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Google Reviews
386 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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