See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Top Rated

Garden Spot Village

Strong Medicare quality ratings; families often praise compassionate, attentive nursing and care staff. Still worth an in-person visit.

433 S Kinzer Avenue, New Holland, PA 1755773 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 263 Google reviews

5
4
3
2
1
Garden Spot Village Nursing Home in New Holland, PA — Street View
Street View

Watch Garden Spot Village

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Garden Spot Village offers an exceptional, resort-like environment with high-quality memory care and a vibrant social calendar that keeps residents engaged. However, families should be prepared for a premium price point and should request a clear, written breakdown of all financial obligations, including move-out policies, before signing any agreements.

Google Reviews

Google Reviews

263 reviews on Google
Garden Spot Village is a highly regarded retirement community that residents and their families praise for its beautiful campus, active social environment, and compassionate staff. While the vast majority of feedback is glowing, some families have expressed significant frustration regarding high costs, rigid financial policies, and the lack of transparency surrounding pricing.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities10.0MedsN/AMemory9.0Comms8.0Value3.0

Strengths

  • Compassionate, attentive nursing and care staff
  • Beautiful, well-maintained campus and facilities
  • Abundant social activities and volunteer opportunities
  • Strong sense of community and resident friendliness

Concerns

  • High costs and lack of pricing transparency (mentioned by 2 reviewers)
  • Strict move-out/bereavement policies and associated fees (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(41)'20(14)'22(15)'24(19)'26(2)

Distribution · 206 analyzed

5
172
4
19
3
8
2
2
1
5
17 reviews posted between Oct 27, 2025Oct 30, 2025 · 17 were 5-star
12 reviews posted between Oct 3, 2024Oct 3, 2024 · 12 were 5-star
10 reviews posted between Oct 30, 2023Nov 2, 2023 · 9 were 5-star

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With the campus being so large and active, what are some of the most popular social clubs or volunteer opportunities that new residents tend to join first?
  • 2Given the high level of care provided, could you walk us through how your team approaches pricing transparency so we can fully understand the long-term financial expectations?
  • 3I noticed the facility has a very strong staffing rating; how does your team maintain such a high level of consistent, compassionate care for the 73 residents here?
  • 4Could you explain your policies regarding move-outs or changes in care levels, and how you work with families to navigate those transitions smoothly?
  • 5With a 4/5 health inspection rating, what specific improvements or internal protocols have you implemented recently to ensure the highest standard of safety and compliance?
  • 6In the event of a medical emergency, what is the immediate protocol for alerting family members and coordinating with local medical providers?

Personalized based on this facility's data


Key Review Excerpts

My family feels so blessed to know that my father is in such good hands at Meadow View Memory Support. The staff are kind and caring to him, but also to me too. The communication is outstanding.

Memory care family member · 2025★★★★★

The care and compassion of the staff was exemplary, especially for a person who was difficult before Alzheimer's. I'm not religious, but I really felt that Garden Spot Village is touched by God's grace.

Long-term resident's family · 2025★★★★★

When my grandmother passed a couple years after my grand father. They gave us less then 48 hours bereavement to to travel 123 miles and clear here apartment. Or we would suffer a 300$ a day penalty. And all type of add on fees.

Grandchild of resident · 2025☆☆☆☆
Source: 263 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.01hrs
OK
Registered nurses for medical care
Total Nursing
5.19hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.0%
Worse than Avg
Here
35.0%
US
19.4%
PA
26.0%
Lancaster
28.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
PA
87.1%
Lancaster
90.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
14.4%
PA
17.6%
Lancaster
22.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.4%
PA
17.8%
Lancaster
20.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
12.1%
PA
8.3%
Lancaster
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.0%
Mixed vs Avgs
Here
20.0%
US
15.3%
PA
18.4%
Lancaster
22.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
79.7%
PA
68.7%
Lancaster
74.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
PA
69.2%
Lancaster
75.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Lancaster
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
1penalties
Well below state avg (10.1)
1 complaint-triggered
$8,018 in fines

Garden Spot Village has recurring issues with treatment and care planning that prompted a family complaint, with deficiencies found in providing appropriate care according to resident preferences appearing twice across surveys. The facility also shows ongoing problems with fire safety systems and staff training, including one recent smoke barrier issue that remains uncorrected. While most deficiencies have been addressed, the pattern of care quality concerns and repeat violations suggests families should inquire about recent improvements during their visit.

Jan 9, 2026Routine
1
0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Nov 13, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 13, 2024Routine
1
0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jan 5, 2024Routine
5
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

Jan 5, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Garden Spot Village

Organization Type

nonprofit

Ownership & Management

Owners

Garden Spot Communities

Owner · Organization

100%

Key personnel

Rouvre Haeusler, ChristinaW-2 Managing EmployeeAldrich, DonaldOfficer / DirectorBender, TimOfficer / DirectorEdwards, CarlOfficer / DirectorHess, PhilipOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call