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Nursing HomeMedicaid

Ephrata Manor

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

99 Bethany Road, Ephrata, PA 17522120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 11 Google reviews

5
4
3
2
1
Ephrata Manor Nursing Home in Ephrata, PA — Street View
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What this means for your family

Ephrata Manor is highly regarded for its compassionate nursing staff and effective rehabilitation services, making it a strong candidate for those needing skilled care. While the majority of feedback is glowing, we recommend scheduling a tour to speak with current staff and management to address the vague ethical concerns raised in recent isolated reviews.

Google Reviews

Google Reviews

11 reviews on Google
Ephrata Manor is frequently described by families as a compassionate and high-quality facility, with many reviewers praising the dedicated nursing staff and effective rehabilitation services. While long-term residents and their families have expressed deep gratitude for the care provided, there are isolated reports of concerns regarding staff ethics that potential residents should investigate further.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValue8.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation therapy services
  • Clean and well-maintained facility
  • Strong continuum of care across independent, assisted, and skilled nursing levels

Rating Trends

Tap a year to see what changed

234'16(3)'18(1)'20(1)'24(2)'26(1)

Distribution · 12 analyzed

5
9
4
1
3
0
2
0
1
2

How They Respond to Reviews

36%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Since you offer a strong continuum of care, how does a resident's transition look when moving from assisted living to skilled nursing?
  • 2We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all shifts?
  • 3What specific types of rehabilitation therapy services are available here to help residents regain their independence?
  • 4How does the facility manage medical emergencies or sudden changes in a resident's health during the overnight hours?
  • 5What kind of daily activities or social outings are planned to keep residents engaged and connected with one another?
  • 6How does the management team stay involved with resident feedback and address any concerns that arise within the community?

Personalized based on this facility's data


Key Review Excerpts

I am so grateful for my mom to be in such a loving place. I am grateful for Amanda who opened a spot for my mom so she could receive rehab. The nurses are angels. The rehab therapists are wonderful.

Rehab patient's family · 2024★★★★★

I was privileged to have my mom at this lovely facility prior to her death. Previously, she had been at 4 other facilities, and this one was far superior. The care given was excellent, and the staff compassionate beyond belief.

Long-term resident's family · 2018★★★★★

Our family has had experience in all 3 sections of Ephrata Manor and the care has been extraordinary.

Long-term resident's family · 2017★★★★★
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
99%
Registered nurses for medical care
Total Nursing
4.05hrs
99%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
15.4%
PA
17.8%
Lancaster
20.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.1%
Worse than Avg
Here
33.1%
US
19.4%
PA
26.0%
Lancaster
28.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
14.4%
PA
17.6%
Lancaster
22.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
12.1%
PA
8.3%
Lancaster
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
93.4%
PA
87.1%
Lancaster
90.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
15.3%
PA
18.4%
Lancaster
22.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.7%
Mixed vs Avgs
Here
69.7%
US
81.8%
PA
69.2%
Lancaster
75.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.4%
Mixed vs Avgs
Here
74.4%
US
79.7%
PA
68.7%
Lancaster
74.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Lancaster
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (10.1)
1 complaint-triggered
$13,845 in fines

Ephrata Manor has corrected all 19 deficiencies found across three surveys, with no complaint-triggered violations. The facility has repeatedly struggled with medication management, particularly around proper psychiatric medication protocols, appearing in all three surveys. Fire safety issues and staff training deficiencies have also been recurring concerns. While the facility demonstrates a pattern of addressing identified problems, families should inquire about sustained improvements in these key areas.

Feb 2, 2026Complaint
1
0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Sep 20, 2024Routine
4
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Nov 3, 2023Routine
10
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Dec 16, 2022Routine
5
0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Nov 3, 2023

$13,845

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ephrata Manor

Organization Type

nonprofit

Ownership & Management

Owners

United Church of Christ Homes

Owner · Organization

100%

Key personnel

Blose, LeroyManaging Control - Governing BodyBoone, RebeccaManaging Control - Governing BodyDeaner, KayManaging Control - Governing BodyDomingos, TitaManaging Control - Governing BodyFields, TonyManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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