Ephrata Manor
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 11 Google reviews

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What this means for your family
Ephrata Manor is highly regarded for its compassionate nursing staff and effective rehabilitation services, making it a strong candidate for those needing skilled care. While the majority of feedback is glowing, we recommend scheduling a tour to speak with current staff and management to address the vague ethical concerns raised in recent isolated reviews.
Google Reviews
Google Reviews
11 reviews on Google“Ephrata Manor is frequently described by families as a compassionate and high-quality facility, with many reviewers praising the dedicated nursing staff and effective rehabilitation services. While long-term residents and their families have expressed deep gratitude for the care provided, there are isolated reports of concerns regarding staff ethics that potential residents should investigate further.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy services
- Clean and well-maintained facility
- Strong continuum of care across independent, assisted, and skilled nursing levels
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since you offer a strong continuum of care, how does a resident's transition look when moving from assisted living to skilled nursing?
- 2We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all shifts?
- 3What specific types of rehabilitation therapy services are available here to help residents regain their independence?
- 4How does the facility manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 5What kind of daily activities or social outings are planned to keep residents engaged and connected with one another?
- 6How does the management team stay involved with resident feedback and address any concerns that arise within the community?
Personalized based on this facility's data
Key Review Excerpts
“I am so grateful for my mom to be in such a loving place. I am grateful for Amanda who opened a spot for my mom so she could receive rehab. The nurses are angels. The rehab therapists are wonderful.”
“I was privileged to have my mom at this lovely facility prior to her death. Previously, she had been at 4 other facilities, and this one was far superior. The care given was excellent, and the staff compassionate beyond belief.”
“Our family has had experience in all 3 sections of Ephrata Manor and the care has been extraordinary.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ephrata Manor has corrected all 19 deficiencies found across three surveys, with no complaint-triggered violations. The facility has repeatedly struggled with medication management, particularly around proper psychiatric medication protocols, appearing in all three surveys. Fire safety issues and staff training deficiencies have also been recurring concerns. While the facility demonstrates a pattern of addressing identified problems, families should inquire about sustained improvements in these key areas.
Feb 2, 2026Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Sep 20, 2024Routine4
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 3, 2023Routine10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Dec 16, 2022Routine5
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Nov 3, 2023
$13,845
Ownership & Operations
Who Operates This Facility
Ephrata Manor
nonprofit
Ownership & Management
Owners
United Church of Christ Homes
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit ucc-homes.org
Medicare data downloads
Original nursing home datasets
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