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Nursing HomeMedicaid Top Rated

Forest View Center for Rehabilitation & Nursing

Strong Medicare quality ratings; families often praise highly effective speech and physical therapy programs. Still worth an in-person visit.

71 20 110th Street, Forest Hills · Forest Hills, NY 11375160 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 252 Google reviews

5
4
3
2
1
Forest View Center for Rehabilitation & Nursing Nursing Home in Forest Hills, NY — Street View
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What this means for your family

This facility is highly regarded for its specialized speech and physical therapy teams, which have helped many patients recover mobility and swallowing function. However, families should be aware of significant, recurring reports of neglect and understaffing, particularly on night shifts. We strongly recommend visiting during off-hours and speaking directly with current residents' families to gauge the consistency of care.

Google Reviews

Google Reviews

252 reviews on Google
Forest View Center for Rehabilitation & Nursing receives highly polarized feedback, with many families praising the facility's rehabilitation therapy team—specifically speech pathology—for significant patient progress. However, a recurring pattern of serious complaints regarding neglect, understaffing, and poor communication during off-hours suggests inconsistent care quality that families should carefully investigate.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean8.0Activities7.0MedsN/AMemory3.0Comms3.0ValueN/A

Strengths

  • Highly effective speech and physical therapy programs
  • Clean and well-maintained facility environment
  • Attentive and compassionate individual staff members
  • Professional and organized admissions process

Concerns

  • Neglect and poor hygiene (e.g., residents left soiled, not bathed) (mentioned by 7 reviewers)
  • Severe understaffing leading to slow response times (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Inadequate care for patients with dementia or communication barriers (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.82020(16)4.52021(51)3.82022(24)3.92023(12)4.12024(26)4.82025(49)4.32026(36)

Distribution · 214 analyzed

5
165
4
15
3
6
2
7
1
21

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's strong reputation for physical and speech therapy, how do you integrate these services into a resident's daily routine?
  • 2With the current staffing levels, what is the typical process for ensuring residents receive timely assistance with personal hygiene and bathing?
  • 3I noticed that communication is a high priority for families; what is the best way for us to stay in touch with the nursing team and get updates on our loved one's care?
  • 4For residents who may have memory challenges or difficulty communicating, what specific training or protocols do your staff members follow to ensure their needs are met?
  • 5I see that the facility actively responds to feedback online; how do you use that input to make tangible improvements to the daily experience for residents?
  • 6In the event of a medical emergency or a sudden change in health, what is your protocol for notifying family members and coordinating with local medical providers?

Personalized based on this facility's data


Key Review Excerpts

Laura Accardi SLP took her time treating and addressing my grandmother concerns. My grandmother was able to progress from puree to regular diet after stroke and return home well.

Memory care family member · 2024★★★★★

The only caring folk here are the nurses and they’re overworked/understaffed.

Family member · 2024☆☆☆☆

The night staff is the worst, telling the patients to soil themselves and do not clean them up until almost morning.

Grandchild of resident · 2025★★☆☆☆
Source: 252 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
93.4%
NY
91.3%
Queens
93.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.4%
Worse than Avg
Here
82.4%
US
95.5%
NY
95.3%
Queens
96.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
19.5%
NY
13.3%
Queens
11.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
NY
20.2%
Queens
14.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.6%
Mixed vs Avgs
Here
24.6%
US
12.1%
NY
18.9%
Queens
28.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
15.3%
NY
13.8%
Queens
11.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility22.0%
Worse than Avg
Here
22.0%
US
81.8%
NY
77.0%
Queens
73.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility36.9%
Worse than Avg
Here
36.9%
US
79.8%
NY
78.8%
Queens
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.6)
1 complaint-triggered

Forest View Center has a concerning pattern of recurring fire safety violations and serious care deficiencies, including one family complaint about abuse reporting. The facility repeatedly fails fire safety inspections, care planning assessments, and sprinkler system maintenance across all three surveys from 2019-2024. While the facility reports correcting each violation, the persistent recurrence of identical fire safety and resident assessment problems suggests ongoing operational challenges that families should carefully consider.

May 6, 2024Routine
3
0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 6, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 21, 2022Routine
21
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0241Potential for harm · IsolatedCorrected

Egress Deficiencies

Have correct number of accessible exits for each story.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

Jul 12, 2019Routine
8
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Forest View Center for Rehabilitation & Nursing

Organization Type

for profit

Ownership & Management

Owners

Estate of Esther Friedman

Owner · Organization

13%

Deutsch, Jack

Owner

50%

Goldbaum, Saul

Owner

13%

Lieberman, Gloria

Owner

13%

Solomon, Esther

Owner

13%

Key personnel

Deutsch, JackOfficer / DirectorDeutsch, MoisheOfficer / DirectorSolomon, EstherOfficer / DirectorFeldstein, JackManagerKhurana, MukulManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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