Forest Hills Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 119 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and social work departments, making it a strong candidate for short-term rehab. However, families should be aware of recurring reports of understaffing and slow response times; we recommend visiting during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
119 reviews on Google“Forest Hills Care Center receives polarized feedback, with many families praising the dedicated rehab therapy team and specific social workers for facilitating smooth discharges. However, significant concerns persist regarding chronic understaffing, slow response times to call bells, and inconsistent quality of care, particularly during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Responsive and helpful social work team
- Clean and well-maintained facility environment
- Professional and compassionate nursing staff
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent quality of care and unprofessional staff behavior (mentioned by 5 reviewers)
- Poor food quality and limited dining options (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents to maintain their mobility?
- 2How does the nursing team manage call bells during the night shifts to ensure residents get a timely response when they need assistance?
- 3We noticed the facility is very well-maintained; could you describe the dining experience and how the menu options are updated to keep meals interesting?
- 4What is the best way for our family to stay in consistent contact with the nursing staff or social work team if we have updates regarding our loved one's care?
- 5Could you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health status after hours?
- 6What kind of social activities or community events are organized to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is superb--skilled, compassionate & explained everything going on as she declined in a manner that a layman can understand.”
“The facility needs a facelift, but it is clean and well run. Definitely understaffed and the many aides are unhappy and unmotivated. Management is very capable and takes care of things.”
“My grandmother spent the last two months of her life here. Most of the time, this place was heavily understaffed and most of the staff that was here had no clue what they were doing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Forest Hills Care Center has 24 deficiencies across three surveys but all violations were corrected by the facility. The most recurring issues involve infection control programs, resident rights protections, and fire safety systems. Problems persist across multiple surveys, particularly with infection control (cited three times) and maintaining a safe, homelike environment for residents, suggesting ongoing operational challenges despite corrections.
Jun 11, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Dec 21, 2023Routine11
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 29, 2021Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Forest Hills Care Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit foresthillsnh.com
Medicare data downloads
Original nursing home datasets
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