Park Terrace Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 71 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6.0)
Below average in NY · $50,861 in fines
What this means for your family
While the facility's rehabilitation therapy is frequently praised, the recurring, severe reports of patient neglect and hygiene issues are deeply concerning. If you choose this facility, you must be prepared to be physically present daily to monitor your loved one's care, medication administration, and hygiene, as multiple families report that staff responsiveness is unreliable.
Google Reviews
Google Reviews
71 reviews on Google“Park Terrace Care Center receives highly polarized feedback, with some families praising the rehabilitation therapy and staff, while a significant number of reviewers report severe neglect and poor sanitary conditions. Common complaints include patients being left soiled for extended periods, medication errors, and a lack of responsiveness from nursing staff. Families considering this facility should be aware of the recurring reports regarding inadequate staffing levels and poor hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members described as kind and attentive
- Clean facility environment (according to positive reviewers)
Concerns
- Neglect and poor hygiene (soiled patients, bedsores) (mentioned by 9 reviewers)
- Medication errors and poor medical management (mentioned by 5 reviewers)
- Unresponsive or rude nursing and aide staff (mentioned by 8 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with hygiene and personal care needs?
- 2How does your nursing team manage medication administration to ensure accuracy and prevent errors for residents with complex health needs?
- 3Can you walk us through the daily routine and social engagement opportunities for residents, particularly those in the memory care unit?
- 4What steps is the facility taking to address the recent CMS health inspection findings and improve the overall quality of care?
- 5How do you maintain communication with family members regarding changes in a resident's health status or care plan?
- 6What is your process for monitoring skin integrity and preventing complications like bedsores, especially for residents who require assistance with mobility?
Personalized based on this facility's data
Key Review Excerpts
“The room was dirty and they messed up my antibiotics course because it was never given on time. My permanent IV was never cleaned properly.”
“I had a family member that was just there and had to be sent back to the hospital because he developed a huge bed sore from not being repositioned properly.”
“The therapy is amazing tho. But always have to stay on top of staff and absolutely absurd to have to remind professional nurses what to do.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 40 deficiencies across three surveys, with six complaint-triggered issues indicating families have reported problems. The most recurring problems involve fire safety systems, resident care planning, and environmental cleanliness including pest control. While most older deficiencies appear corrected, several recent issues from the latest survey still await completion of corrections, suggesting ongoing challenges with maintaining consistent standards.
Sep 9, 2025Routine7
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 9, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 31, 2023Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that gas containers are correctly designed and tested, and in locations that are labeled.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 31, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 26, 2022Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 30, 2023
$4,545
Fine
Oct 23, 2023
$4,545
Fine
Oct 17, 2023
$4,545
Fine
Oct 10, 2023
$4,545
Fine
Oct 2, 2023
$4,196
Fine
Sep 25, 2023
$3,846
Fine
Sep 18, 2023
$3,496
Fine
Sep 11, 2023
$3,147
Fine
Sep 5, 2023
$2,797
Fine
Aug 31, 2023
$7,508
Fine
Aug 28, 2023
$2,447
Fine
Aug 7, 2023
$5,244
Ownership & Operations
Who Operates This Facility
Park Terrace Care Center
for profit
Ownership & Management
Owners
Klein, Golda
Owner
Rubin, Elimeilech
Owner
Rubin, Ruchie
Owner
Wolf, Rachel
Owner
Wolf, Tzvi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit park-terrace.com
Medicare data downloads
Original nursing home datasets
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