Signature Healthcare at Jefferson Manor Rehab & We
Strong Medicare quality ratings; families often praise dedicated and compassionate therapy team. Still worth an in-person visit.
based on 100 Google reviews
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What this means for your family
While the therapy team is frequently praised for helping patients regain mobility, the facility suffers from significant inconsistencies in daily care and staffing. When touring, ask specifically about their call-light response protocols and how they handle meal service errors, as these are the most common complaints from families.
Google Reviews
Google Reviews
100 reviews on Google“Signature Healthcare at Jefferson Manor receives highly polarized feedback, with many reviewers praising the dedicated nursing and therapy staff, while others report severe neglect and communication failures. While some families highlight a warm, family-like environment and successful rehab outcomes, multiple critical reports cite issues with hygiene, understaffing, and poor food quality. Families considering this facility should be aware of these inconsistent experiences and perform a thorough in-person visit.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate therapy team
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- Personable management and administration
Concerns
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor food quality and incorrect meal service (mentioned by 5 reviewers)
- Hygiene issues and lack of basic care (e.g., bedpans, bathing) (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns and keep families informed about their loved one's care?
- 2With a 3-star CMS staffing rating, what steps are you taking to ensure that residents receive timely assistance when they need help with daily tasks or call lights?
- 3I understand that dining experiences can be challenging in a facility this size; could you walk me through how you handle meal service to ensure residents receive the correct, high-quality nutrition they need?
- 4Given the recent focus on maintaining high hygiene standards, what is your daily protocol for ensuring residents receive consistent, personalized bathing and personal care support?
- 5What does a typical day look like for residents here, and how do you tailor activities to keep them engaged given the facility's capacity of 100 residents?
- 6How is your medical team structured to handle medication management and urgent health changes, especially during evening or weekend hours when staffing levels may fluctuate?
Personalized based on this facility's data
Key Review Excerpts
“My Husband went in this place for Rehab and It turned out to be a nightmare. The place looks nice when you go to check it out but the staff was horrible and the feed the residents like dogs.”
“The thing I love most about Jefferson Manor is that each time we visit there are at least 5 - 10 nurses, aides, other staff available for questions, assistance, etc.”
“My mom waited hours after pushing her call light for multiple issues, including needing assistance to use the restroom. They consistently messed up her medicine schedule which kept her in pain.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 16 deficiencies across 3 surveys with recurring issues in medication management, infection control, and accident prevention that persist across multiple years. Most concerning are repeated problems with drug labeling and self-administration policies from 2019 through 2024, plus ongoing infection control deficiencies. While all violations were reportedly corrected, the pattern of recurring medication and safety issues warrants careful consideration during your visit.
Jul 25, 2025Routine1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Jun 6, 2024Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 15, 2019Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Signature Healthcare at Jefferson Manor Rehab & We
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 11 of 70 (Best)
Ownership & Management
Owners
Shc Lp Holdings LLC
Owner · Organization
Asbr Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit shcatjeffersonmanor.com
Medicare data downloads
Original nursing home datasets
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