Signature Healthcare at Jefferson Place Rehab & We
Strong Medicare quality ratings; families often praise effective rehabilitation therapy programs. Still worth an in-person visit.
based on 137 Google reviews
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What this means for your family
This facility's strong rehab therapy team makes it a solid choice for post-surgery recovery, but it is not recommended for residents who require high levels of daily assistance or cannot advocate for themselves. Families should be prepared to visit frequently to ensure basic needs are met and should specifically ask about weekend staffing ratios and the process for escalating medical concerns to management.
Google Reviews
Google Reviews
137 reviews on Google“Signature Healthcare at Jefferson Place is a facility that receives polarized feedback, with many families praising the beautiful, clean building and the effectiveness of the rehabilitation therapy team. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inconsistent staffing levels, particularly during weekends and nights. Families considering this facility should weigh the positive experiences of rehab patients against the recurring reports of inadequate care for residents who cannot advocate for themselves.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Clean, modern, and well-maintained facility
- Large, private resident rooms
- Attentive and professional nursing staff (in select cases)
Concerns
- Neglect and slow response times to call lights (mentioned by 9 reviewers)
- Poor communication with families and lack of updates (mentioned by 6 reviewers)
- Inconsistent staffing, especially on weekends (mentioned by 5 reviewers)
- Poor food quality and lack of dietary oversight (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the feedback regarding response times to call lights, what is your current protocol for ensuring residents are attended to promptly, especially during weekend shifts?
- 3Since rehabilitation is a core strength here, how do you coordinate that therapy with the nursing staff to ensure consistent care throughout the day?
- 4What specific steps are you taking to improve the variety and quality of the dining experience for residents?
- 5How do you keep families updated on their loved one's health status and medication changes to ensure we feel connected to their care?
- 6With a 3/5 health inspection rating, what proactive measures is the facility currently prioritizing to address those specific areas of concern?
Personalized based on this facility's data
Key Review Excerpts
“Do not recommend this place if your loved one can’t be their own advocate. Many of the Caregivers were great (and I know meant well), but communication between them, the doctor and their Nursing Director and other leadership was terrible.”
“The CNA's are overworked. The nurses, with exception to one, were unwilling to help the patients. I was the patient, and on average, I was waiting 20 minutes or longer for a CNA to come in and help me.”
“My father was discharged from Norton Brownsboro in March 2023 to Jefferson Place for rehab. Don't expect any new clinical issues to be dealt with unless it's Monday through Thursday. Also, you better expect to remind them to give your friend/family member/loved ones their meds on time or it will never happen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring food safety violations across three surveys spanning six years, with the most recent deficiency in June 2025 involving food procurement, storage, and preparation standards. Other problem areas include resident rights accommodations, infection control, and medication management, though most issues appear concentrated in the 2019 survey with fewer violations in recent years, and all deficiencies have been corrected according to state records.
Jun 18, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 18, 2021Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 8, 2019Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Signature Healthcare at Jefferson Place Rehab & We
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 33 of 70
Ownership & Management
Owners
Shc Lp Holdings LLC
Owner · Organization
Asbr Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit shcatjeffersonplace.com
Medicare data downloads
Original nursing home datasets
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