Forest Park Health Campus
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
Forest Park Health Campus is highly regarded for its physical therapy and clean environment, making it a strong candidate for post-surgical rehab. However, families should be proactive in monitoring care, as multiple reviewers have noted that staff can be stretched thin, leading to delays in basic assistance. We recommend asking management specifically about their current staffing ratios and how they handle medication administration for residents with complex needs.
Google Reviews
Google Reviews
36 reviews on Google“Forest Park Health Campus receives high praise for its therapy services, clean environment, and friendly staff, with many families reporting positive recovery experiences for their loved ones. However, some reviewers have raised serious concerns regarding chronic understaffing, which has led to delays in basic care and medication management issues. Families should be aware that while the facility is often described as welcoming and professional, there are reports of inconsistent attention to resident needs during peak hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Clean and well-maintained facility
- Friendly and supportive nursing staff
- High resident satisfaction for short-term rehab
Concerns
- Chronic understaffing leading to delayed assistance (mentioned by 2 reviewers)
- Medication management and billing errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the typical response time for a resident who presses their call button for assistance?
- 2I noticed some concerns regarding medication management; could you walk me through your specific process for ensuring accuracy and preventing billing errors?
- 3With the facility being highly regarded for physical therapy, how do you integrate those rehabilitation services into the daily routine of long-term residents?
- 4I see that you actively engage with feedback online; how does that resident and family input directly influence changes or improvements within the facility?
- 5What specific protocols and staffing adjustments do you have in place to ensure residents receive timely care during shift changes or peak hours?
- 6Could you share how you balance the high-quality physical therapy programs with social activities to ensure residents stay active and engaged throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The aids have to get people up bathe them dress them then take a lot of the to the cafeteria to feed them this leaves no help on the floor to take care of the other patients . I waited over an hour to get out of my wheelchair on more than one occasion.”
“We experienced the best nursing care, the best therapy, kind and supportive staff, and not to mention the food was great too!”
“One week in they gave him insulin at night. He fell and hsd to go to hospital, my grandfather is going to be 93 on Thanksgiving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Forest Park Health Campus shows a persistent pattern of fire safety and building maintenance issues across multiple surveys, with deficiencies in smoke barriers, exit access, and electrical systems recurring from 2022 through 2025. The facility also has ongoing problems with daily care assistance and treatment planning that appear in each survey. One family filed a complaint about inadequate nutrition care in 2024. While all deficiencies show correction dates, the repeated nature of safety and care issues suggests systemic challenges.
Feb 25, 2026Routine11
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 4, 2025Routine12
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nov 6, 2023Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Forest Park Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 12 of 120 (Best)
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit forestparkhc.com
Medicare data downloads
Original nursing home datasets
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