Brickyard Healthcare - Richmond Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 6)
Bottom 25% in IN · Below recommended RN staffing · Above average staffing · Worst in BRICKYARD HEALTHCARE chain · $24,417 in fines · Abuse citation
What this means for your family
While some families report a clean environment and friendly staff, the recent, severe allegations regarding patient safety and medical neglect are deeply concerning. We strongly advise you to conduct an unannounced visit and ask specifically how the facility monitors high-risk patients and manages dietary requirements for those with chronic conditions.
Google Reviews
Google Reviews
28 reviews on Google“Brickyard Healthcare - Richmond Care Center receives highly polarized feedback, with a significant number of generic five-star reviews contrasting sharply with severe allegations of neglect and incompetence. Families have reported critical safety failures, including unmonitored fall risks and poor medical management, while other visitors praise the facility for its cleanliness and friendly staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Friendly and professional staff
- Effective physical therapy services
Concerns
- Neglect and poor patient safety monitoring (mentioned by 3 reviewers)
- Inadequate medical and dietary management (mentioned by 2 reviewers)
- Poor communication with families regarding patient status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is great to see how clean and well-maintained the building is; what specific protocols do you have in place to ensure the facility stays this way?
- 2We noticed the staff is very professional and friendly; how do you ensure that this level of care is consistent during the night shifts or when the facility is busy?
- 3How does the nursing team handle medication administration and monitoring to ensure everything is accurate and timely for each resident?
- 4Can you tell us more about the dining experience, specifically how the dietary needs and meal quality are managed for the residents?
- 5What is the process for keeping families updated on a loved one's health status or any changes in their daily condition?
- 6How does the facility manage safety monitoring and prevent falls, especially for residents who may be more at risk?
Personalized based on this facility's data
Key Review Excerpts
“Please dont let your family members go here my aunt that was there was a fall risk with dementia they left her in a unlocked wheel chair alone she got up fell and broke her hip”
“They had a diabetic patient on a regular diet that allowed them to give her ice cream and super sugary meals. The meals were often unrecognizable”
“The facility is extremely clean and everyone has been so very kind. She tells us the food is good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brickyard Healthcare has a concerning pattern of serious deficiencies, with families filing numerous complaints that triggered 35 violations. The facility repeatedly struggles with abuse protection, accident prevention, and medication management, with safety issues like blocked exits and faulty sprinkler systems persisting across multiple surveys. While most violations show correction dates, the recurring nature of core safety problems and high complaint volume suggest ongoing care quality concerns.
Dec 8, 2025Routine12
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Mar 5, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 12, 2024Complaint8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Sep 13, 2024Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
May 6, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Brickyard Healthcare - Richmond Care Center
for profit
Chain Affiliation
Brickyard Healthcare
23 facilities nationwide
Chain avg rating: 2.5/5 · Rank 20 of 23 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit brickyardhc.com
Medicare data downloads
Original nursing home datasets
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