Willows of Richmond
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in IN · Critically understaffed (RN) · No penalties on record
What this means for your family
While the facility excels at hosting family events and providing social engagement, the reports of medication errors and hygiene neglect are critical red flags. If you choose this facility, you must maintain a very active, daily presence to monitor your loved one's medical care and hygiene, as the quality of care appears highly inconsistent.
Google Reviews
Google Reviews
25 reviews on Google“The Willows of Richmond receives highly polarized reviews, with long-term residents' families often praising the staff's warmth and community events, while others report severe neglect and medical mismanagement. Critical concerns include failures in medication administration, hygiene, and basic patient care, which have led to hospitalizations for some residents. Families considering this facility should weigh the positive social environment against serious allegations of clinical negligence.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Engaging community events and dinners
- Effective rehabilitation support
- Clean facility environment
Concerns
- Severe medical neglect and medication errors (mentioned by 3 reviewers)
- Poor hygiene and lack of basic ADL assistance (mentioned by 2 reviewers)
- Unprofessional or unsupervised staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on enhancing medication management protocols, could you walk me through the specific steps your team takes to ensure accuracy and safety during daily medication administration?
- 2I noticed the community has a vibrant calendar of events; how do you ensure that residents with varying levels of mobility are supported so they can fully participate in these social activities?
- 3With your current staffing levels, what is the process for ensuring that residents receive consistent, timely assistance with daily personal hygiene and grooming needs?
- 4How does your leadership team supervise staff interactions on the floor to ensure that the professional, friendly environment mentioned by many families is maintained consistently throughout the day?
- 5In the event of a sudden change in a resident's health status, what is your protocol for communicating those updates to family members, and how quickly can we expect to be notified?
- 6What specific training or oversight measures have you implemented recently to address concerns regarding the quality of direct care and resident supervision?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was here for 7 weeks recovering from a broken shoulder and neck. The first few days they didn’t feed here or have a dr see her, she also wasn’t given her blood thinner for a month.”
“Emily, Social worker, worked very hard to get me an apartment, so I could get out. Got me a microwave, bed, and some items for the kitchen to get me started.”
“The cuisine and ambiance were exceptional. It felt like a large family reunion, complete with laughter and live piano music.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has an extensive record of building safety deficiencies, with families filing multiple complaints about food safety, pest control, medication errors, and resident grievance processes. The most recurring issues involve fire safety systems, building maintenance, and care planning across multiple years from 2023-2025. While the facility has corrected all cited deficiencies, the pattern shows persistent problems with basic safety infrastructure and care standards that required outside intervention.
Oct 15, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
May 30, 2025Routine12
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 3, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 19, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 18, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Willows of Richmond
government
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit willowshealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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