Springs of Richmond, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 111 Google reviews
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What this means for your family
This facility is an excellent choice for independent seniors or those needing high-quality rehabilitation, as the physical environment and therapy teams are top-tier. However, if your loved one requires high-acuity care or constant assistance, be aware that multiple families have reported issues with call-light response times and communication. We strongly recommend scheduling a tour and asking specifically about their nurse-to-patient ratios during weekends and night shifts.
Google Reviews
Google Reviews
111 reviews on Google“The Springs of Richmond is a modern facility that receives high praise for its cleanliness, physical environment, and effective rehabilitation therapy programs. However, there is a recurring pattern of concern regarding staffing levels and responsiveness, particularly for residents who require significant assistance or have complex medical needs. While many families report excellent, compassionate care, others have experienced serious lapses in communication and basic patient support.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and odor-free facility
- Highly effective rehabilitation and therapy team
- Engaging activities and social events
- Professional and attentive nursing staff (cited by many)
Concerns
- Slow response times to call lights and basic needs (mentioned by 6 reviewers)
- Poor communication regarding medical status and discharge planning (mentioned by 4 reviewers)
- Inconsistent care for residents who are not fully independent (mentioned by 3 reviewers)
- Medication management and documentation errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and modern the facility looks; how do you ensure the environment stays so fresh and comfortable for the residents?
- 2I've heard great things about your rehab and therapy teams; could you tell me more about how they work with residents to regain their independence?
- 3How do the nurses and caregivers manage communication with families to ensure we are always updated on any changes in a resident's medical status?
- 4What specific protocols are in place to ensure medication is administered accurately and documented correctly every time?
- 5When a resident uses their call light, what is the typical process for ensuring a staff member responds promptly to their needs?
- 6Could you describe some of the social events or daily activities that help keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The push of the call button is always answered quickly. “Is there anything else I can get you” must be their mantra.”
“My mother had multiple skin tears not even recorded by nurses. Nurses were generally not friendly... Just recently found out that my mother was put on a medicine and no one knows why it was prescribed.”
“It’s the only nursing home I’ve been in that doesn’t have any offensive odor. Like bad odors or an heavy bleach smell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of Richmond shows a concerning pattern with 19 complaint-triggered deficiencies from families reporting problems, including recent issues in 2026. Primary concerns involve resident rights and dignity, medication management, and care planning, with issues persisting across multiple years from 2022-2026. While the facility corrects deficiencies when cited, the repeated complaints suggest ongoing quality problems that families should carefully consider.
Feb 13, 2026Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 29, 2026Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 13, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 4, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 14, 2025Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 14, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Springs of Richmond, the
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 93 of 120
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Trilogy Pro Services LLC
Owner · Organization
Trilogy Propco II LLC
Owner · Organization
Trilogy Property Holdings LLC
Owner (parent company) · Organization
Ring, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit springsofrichmond.com
Medicare data downloads
Original nursing home datasets
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