Brickyard Healthcare - Golden Rule Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 6)
- High staff turnover (56%)
- High RN turnover (67%)
Below average in IN · Below recommended RN staffing · $55,102 in fines
What this means for your family
This facility shows a consistent pattern of polarized experiences; while many families appreciate the nursing and therapy teams, there are serious, recurring reports of neglect in the memory care unit and poor communication during end-of-life care. If you are considering this facility, we strongly recommend visiting in person to inspect the cleanliness of the rooms and asking management specifically how they handle grievances and end-of-life protocols.
Google Reviews
Google Reviews
56 reviews on Google“Brickyard Healthcare - Golden Rule Care Center receives highly polarized feedback, with some families praising the compassionate nursing and therapy teams, while others report severe failures in end-of-life care and communication. Significant concerns exist regarding the quality of the memory care unit, facility cleanliness, and the management's responsiveness to grievances. Families considering this facility should be aware of the stark contrast between positive experiences with individual staff members and reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and therapy staff
- Effective admission and intake coordination
- Active management involvement on the floor
Concerns
- Poor end-of-life care and communication (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
- Inadequate memory care oversight and programming (mentioned by 2 reviewers)
- Unprofessional or dismissive management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 170 residents, how does the leadership team ensure consistent, personalized communication with families regarding changes in a resident's health or care plan?
- 2I noticed some feedback regarding the facility's environment; what is your current protocol for routine deep cleaning and addressing maintenance requests in resident rooms?
- 3Could you walk me through how your team coordinates end-of-life care to ensure residents are comfortable and families feel supported during that time?
- 4With memory care being a specialized area, what specific training and structured daily programming do you provide to keep residents engaged and safe?
- 5I see that management is often visible on the floor; how do you balance that hands-on presence with addressing administrative concerns or family feedback?
- 6What steps are being taken to improve the variety and quality of the dining experience to ensure residents are receiving both nutritious and enjoyable meals?
Personalized based on this facility's data
Key Review Excerpts
“My father has dementia, and they lock him in a wing. Forget to take him to his medical appointments and have nothing for him to do”
“Golden Rule helped us in a huge time in need. Dad was being discharged from a place in Indy (24hr notice), and dad has dementia symptoms. After calling place to place, Golden Rule answered the call and sent a Leasion to Indy for dad”
“The staff treats my father very well. The staff is VERY good about keeping me in the loop about what is happening with him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
6
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing concerns with families filing 10 complaints triggering federal inspections across 51 total deficiencies. Major recurring problems include resident rights violations, quality of care issues, and safety/infection control failures. Issues with protecting residents from abuse and neglect, medication management, and electrical safety persist across multiple surveys, indicating systemic problems that continue despite reported corrections.
Feb 4, 2026Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 9, 2025Routine10
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Construction Deficiencies
Meet other general requirements.
Jul 17, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 18, 2025Complaint5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jun 20, 2024Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jun 20, 2024
$55,102
Ownership & Operations
Who Operates This Facility
Brickyard Healthcare - Golden Rule Care Center
for profit
Chain Affiliation
Brickyard Healthcare
23 facilities nationwide
Chain avg rating: 2.5/5 · Rank 13 of 23
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit brickyardhc.com
Medicare data downloads
Original nursing home datasets
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